Operations Coordinator

UPP is the UK's leading provider of on-campus student accommodation, operating across a diverse portfolio of universities. We're passionate about creating exceptional places for students to live and learn, and this opportunity plays a key role in helping us drive operational excellence, innovation and continuous improvement across our Residential Services portfolio.

Are you highly organised, data-driven and passionate about process improvement?

We are looking for an Operations Coordinator to join our Northern Region and be based at one of our university sites to support the Operations Director and Senior Leadership Team. In this varied role, you'll work closely with senior leaders and operational teams, providing the insight and support needed to enhance performance across multiple sites while helping to shape future ways of working through digital innovation, automation and AI-enabled solutions.

Working across a fast-paced operational environment, you'll help coordinate projects and ensure objectives are delivered, actions are tracked, and opportunities for improvement are identified and implemented.

You’ll need to build effective relationships with onsite teams and regional stakeholders, influencing and supporting the successful adoption of new processes, technologies, ways of working and continuous improvement initiatives.

Key responsibilities will include:

• Coordinate operational projects, meetings and business improvement initiatives
• Produce regular reports, presentations, dashboards and performance insights
• Track actions arising from operational reviews, audits and compliance activities
• Monitor key performance indicators and supporting performance improvement plans
• Support health, safety and compliance activity across the region
• Continuously identify opportunities to improve processes, efficiency and service delivery
• Support the adoption of digital tools, automation and AI-enabled solutions across our site teams
• Build strong relationships with onsite teams and regional stakeholders, influencing and supporting the successful adoption of new processes, technologies, ways of working and continuous improvement initiatives.

We are looking for you to already be working in an Operations Coordinator, Business Support, Project Coordination or similar role, with:

• Experience supporting senior leaders and/or operational teams in a fast-paced environment
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong analytical skills and ability to work with data, reporting and performance metrics
• Excellent written and verbal communication skills with strong attention to detail
• A proactive, solution-focused approach and passion for continuous improvement
• Strong IT skills, including Microsoft Office

Alongside this, you'll be collaborative, adaptable and customer-focused, able to turn ideas into actions and have the confidence to build strong relationships across a wide range of stakeholders, contributing positively to a high-performing team.

Experience working within higher education, accommodation, facilities management or customer-facing environments would be advantageous, as would experience with Power BI, Power Automate, SharePoint, Co-pilot or other digital productivity tools.

In return, we are offering a salary up to £35k with a great benefits package which includes 25 days holiday plus bank holidays, pension, enhanced family leave policy, life assurance, training, two paid volunteering days, cycle-to-work scheme, health cash plan, Employee Assistance Programme (EAP), virtual GP Service, wellness app and annual health checks.

UPP welcomes all applications and recognises the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents and our university partners.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect are fundamental to our culture and summarise what is important to our business and our people.

If you have the passion, curiosity and drive to make a real impact in this role, apply today and one of our inhouse recruitment team will be in contact.