Customer Success Manager

26WD100728

Position Overview

Do you want the opportunity to be part of a startup-like environment and have a big impact on innovative technology? Are you looking to help customers transform how facilities, factories, and operational systems are designed, optimized, and run? If so, come join Autodesk Operations Solutions. Our portfolio includes Autodesk Tandem and Tandem Connect for digital twin and facility operations, FlexSim for 3D discrete-event simulation and process optimization, and Fusion Operations for cloud-based manufacturing execution and shop-floor digitalization. 

We are seeking a Customer Success Manager who will be a strategic post-sale partner across the Autodesk Operations Solutions portfolio, helping customers achieve measurable business outcomes, accelerate adoption, and expand the value they realize from Autodesk technology. 

To be successful in this role you need to be passionate about operations transformation across the built environment and manufacturing. You are a trusted advisor and relentless advocate for customer needs, able to connect business objectives with digital twin, simulation, manufacturing execution, and operational workflows while aligning executive sponsors, practitioners, Autodesk teams, and partners around a clear path to value. 

Responsibilities 

• Establish strong relationships with customers and ensure their ongoing success through the Onboard, Use, and Renewal/Expansion stages of the customer lifecycle

• Serve as a primary post-sale contact between Autodesk and key customer sponsors, managing strategic relationships and consulting engagements where applicable across Autodesk Operations Solutions 

• Accelerate adoption of Autodesk Tandem and Tandem Connect, FlexSim, and Fusion Operations by understanding customer objectives and prioritizing projects, enablement, and support activities that deliver the best outcomes and fastest path to value

• Create and maintain Customer Success Plans with measurable business outcomes, success criteria, stakeholder alignment, adoption milestones, and a strategic roadmap for assigned customers. 

• Partner with Customer Adoption Specialists, technical specialists, consulting, and account teams to ensure onboarding and initial projects have clear outcomes, appropriate learning resources, and a path to scale beyond the first implementation

• Own post-sale account management and growth by monitoring engagement, customer health, usage, renewal readiness, and opportunities to expand adoption across facilities, production teams, users, workflows, integrations, and additional use cases

• Build and maintain relationships with internal and external stakeholders, including account executives, technical teams, consulting, executive sponsors, internal champions, implementation teams, operations leaders, engineering teams, and end users

• Collaborate with internal experts, Autodesk partners, and third parties to translate customer business and technical challenges into solutions spanning digital twins, discrete-event simulation, production planning, manufacturing execution, quality, maintenance, traceability, and connected operational data

• Create and coordinate account reporting, including CRM documentation, engagement summaries, stakeholder maps, Customer Success Plans, health scoring, meeting minutes, product usage reporting, executive briefings, renewal planning, and Quarterly Business Reviews ​​

• Create and deliver customer enablement and training, including online or in-person sessions for new features and use cases. Guide customers to relevant Autodesk learning, product documentation, forums, support channels, and services, and provide follow-up that reinforces adoption 

• Establish yourself as a trusted advisor and thought leader in digital twin delivery, facility and manufacturing operations, simulation-led decision making, shop-floor digitalization, and business process optimization; support change management that helps customers maximize technology investment 

• Partner with subject matter experts, Marketing, and Product teams to turn customer challenges and successes into onboarding materials, workflow guidance, best practices, customer stories, webinars, presentations, and other enablement content 

Minimum Qualifications 

• BA/BS in Technology Management, Engineering, Industrial Engineering, Manufacturing, an AEC-O discipline, Business, or a related field, or equivalent practical experience 

• 5+ years of experience in customer success, strategic account management, implementation, consulting, support, or an equivalent customer-facing role supporting complex technology solutions

• Experience managing relationships across executive sponsors, operational leaders, technical stakeholders, implementation teams, and end users in owner/operator, manufacturing, engineering, or industrial environments 

• Working knowledge of one or more of the following domains: built asset lifecycle and BIM; digital twins and facility operations; discrete-event simulation and process optimization; manufacturing execution systems (MES); production planning and MRP; quality, maintenance, inventory, or traceability workflows is ideal but not necessary  

• Demonstrated ability to build Customer Success Plans, define measurable outcomes, track customer health and adoption, identify blockers and expansion opportunities, and lead executive or Quarterly Business Reviews 

• Excellent written and verbal communication skills, with the ability to present complex business, operational, and technical workflows coherently to live or virtual audiences 

• Strong analytical, problem-solving, decision-making, facilitation, negotiation, and consensus-building skills, with an ability to connect product capabilities to measurable operational outcomes 

• Ability to collaborate effectively across sales, product, technical, consulting, marketing, partner, support, and customer teams, and to navigate multiple products and use cases within a strategic account

• Strong work ethic, high quality standards, curiosity about emerging operations technologies, and a passion for creating great customer experiences 

The Ideal Candidate 

• You are people centric; you want to help customers achieve meaningful business outcomes and long-term success 

• You are strategic and commercially aware, while remaining comfortable working through implementation, adoption, renewal, and operational details across multiple products 

• You are driven, eager to learn, adapt, and grow; you can become conversant in new domains quickly and know when to bring in deeper product or technical expertise 

• You are diplomatic and influential, and you excel at stakeholder management, negotiation, and consensus-building across executive, technical, and operational audiences 

• You have empathy for customers, understand their pain points, and can translate them into practical solutions, learning paths, and a clear roadmap to value 

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $75,600 and $135,520. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

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