Customer Service Project Management

Customer Service Project Management

Description -

Job Summary
• This role is responsible for collaborating on customer project delivery with a small scope and low risk, ensuring the engagement meets all scope, time, budget, and quality expectations. The role assists in project finance management and provides subject matter support across project management knowledge areas. The role maintains ongoing customer relationships by coordinating across support departments and supports project teams through research and data analysis.

Responsibilities
• Collaborates on customer project delivery, operating under supervision and handling projects with small, localized scope, and low levels of risk.
• Assists in managing project finances and plays a role in coordinating with client and account team personnel, as necessary, typically interacting with clients at the peer or initial management level.
• Offers subject matter support across all facets of the project management body of knowledge to aid the project's success.
• Maintains ongoing business operations with customers by coordinating with support departments including sales, finance, legal, engineering, and product/program management.
• Demonstrates knowledge and usage of standard project management methodologies and programs.
• Analyzes complex business and systems processes to enable fast and thorough addressing of customer issues.
• Identifies tasks and research, determines dependencies, and communicates expectations to team members regarding customer delivery projects.
• Provides support to the customer project delivery team, potentially taking the lead in predefined areas, both internally and externally.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended
• Four-year Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in project management, HP Services business units, HP global projects, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Agile Methodology
• Business Development
• Business Operations
• Change Management
• Client Services
• Customer Relationship Management
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Project Documentation
• Project Management
• Project Management Institute (PMI) Methodology
• Project Planning
• Project Scoping
• Risk Management
• Risk Mitigation
• Scrum (Software Development)
• Six Sigma Methodology
• Systems Development Life Cycle
• Waterfall Methodology

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
• Learns to apply basic theories and concepts to work tasks.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"