- Location
- Kitchener, Ontario; Canada - Remote · Kitchener, Ontario
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Service
Description
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
At D2L, we’re passionate about transforming learning to be accessible, engaging, and inspiring for everyone. Our software reaches millions worldwide, and we’re looking for people who share our vision.
The Localization Specialist ensures timely delivery of multilingual content, supports localization and product release schedules, and contributes to the Course Package Translation Service. The role requires tracking localization issues, maintaining SOPs and training materials, and collaborating with internal teams and partners. Strong project management, technical writing, problem-solving, and customer support skills are essential to ensure a high-quality experience for all stakeholders.
How will I make an impact?
- Engage with internal and external stakeholders to identify localization gaps and resolve translation issues
- Support new translation deals and project manage end-to-end delivery of the Course Package Translation Service
- Develop, conduct, and track translation quality programs with internal/external stakeholders
- Analyze localizability and localization workflow issues and provide innovative, optimal solutions
- Develop, document, and refine standard operating procedures (SOPs) to drive efficiency
- Create external documentation (FAQs, blog posts, SOPs, Known Issue and Fixed Issue articles, etc.,)
- Assist with additional high-priority localization tasks and initiatives as they arise
- Leverage AI-powered tools responsibly to support content creation, translation QA, and workflow efficiency while ensuring accuracy, quality, and adherence to organization AI governance
What you’ll bring to the role:
- Collaborate with internal and external stakeholders to troubleshoot localization issues, identify root causes, and implement effective solutions
- Create, publish, and peer review content and media in accordance with the technical writing standards
- Monitor and maintain publishing queues to review, edit, and publish external content created by D2L colleagues
- Produce actionable insights by analyzing localization issue trends and time to resolution
- Ability to use data tracking tools
- Gather and analyze localization requirements in collaboration with requestors and subject matter experts (SMEs)
- Own successful completion of course package translation projects and other localization requests
- Manage vendor-relationships to deliver projects on time within budget
- Use AI-assisted authoring, summarization, and translation optimization tools to improve translation quality and operational efficiency while validating outputs for accuracy and consistency
Suggested Qualifications/Experience:
- A 4-year college degree or 2-3 years of relevant experience
- Experience with human/machine translation and post-editing project management
- Fluency in at least one language other than English (Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic)
- Experience with GitHub as a platform for version control
- Experience with Translation Management Software
- Familiarity with content and learning management systems (CMS and LMS)
- Knowledge of programming languages, such as JSON, XML, HTML, CSS, and JavaScript
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
