Receptionist

We are looking for a friendly and welcoming Administrative Assistant/Receptionist to join our team. You will greet and direct visitors, answer a multi-line telephone and appropriately route all incoming calls. The successful candidate will possess strong clerical skills, experience in office administration, and a working knowledge of standard office procedures. This role requires someone who is adaptable, efficient, and capable of maintaining confidentiality while handling sensitive information.

• Using a multi-line telephone, answer and appropriately route all incoming calls.
• Greet and direct visitors, volunteers and other members of the public by providing general information and directions in accordance with accepted practices and management’s direction.
• Support facility admissions by being the conduit for information necessary to accept and admit residents, as directed and supervised by the Director of Community Development.
• Monitor eDischarge website for new referrals.   Inform Director of Community Development and Director of Nursing/designee when a new referral is obtained.
• Verify new admission coverage for Medicare, Medicaid and other insurance as requested.
• Process and manage accounts payable through designated computer software.  Process the bill for the Human Services expense and update the data base monthly.
• Monitor for entries into volunteer and visitor sign in books. 
• Insure all advertising and informational brochures and pamphlets are current and on display. 
• Support Administrator and other departments in the preparation and completion of correspondence and documentation. General word processing and database population to include: typing correspondence, memos, reports, and other documents; completing various report forms; preparing routine correspondence; and compiling numerical data for database reports. 
• Maintain facility policies in both physical and electronic format.
• Perform all filing activities as directed by Administrator and Director of Community Development.

• High school diploma or equivalent.
• Successful completion of courses in Basic bookkeeping, Computer skills and Office practices and procedures
• Up to three (3) years of relevant office administration experience or a combination of education and experience that demonstrates the required knowledge and skills.
• Associate’s degree in Office Management, Business Management, Medical Records, or a related field may substitute for up to two years of required experience.

• Strong working knowledge of:
  • Business English and/or medical terminology
  • Spelling, arithmetic, and basic bookkeeping
  • Modern office equipment, procedures, and software
• Ability to:
  • Perform accurate arithmetical computations and tabulations
  • Maintain complex clerical records and produce accurate reports
  • Draft routine correspondence independently
  • Manage daily office functions with minimal supervision
  • Build and maintain effective working relationships with coworkers and the public

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Adobe Acrobat
• Ability to learn and operate custom or proprietary application systems

• Strong organizational skills and keen attention to detail
• Ability to prioritize tasks and work independently
• Flexibility to adapt to changing demands or priorities with minimal notice