Beverage Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.

• 3-5 years leadership experience in a high volume upscale / luxury environment as restaurant / bar manager overseeing a beverage program
• Solid understanding of beverage cost controls and inventory management
• Mixology background with focus on classic cocktails and ahead of industry trends
• Fluency in English, ability to meet, engage and connect with resort guests, media and international beverage professionals.
• Encompass a high level of integrity for professionalism rooted in maturity, self-awareness and responsibility in the presence of alcohol.

• Design and update the beverage menu in collaboration with the operations team, considering current industry trends, customer preferences, and the overall concept of the each outlet
• Source and select high-quality beverages, including alcoholic and non-alcoholic options, to enhance the overall dining or drinking experience.

• Monitor and manage beverage inventory levels to ensure optimal stock levels, minimizing waste, and controlling costs for all operations.
• Implement inventory control systems and procedures to track usage, conduct regular stock assessments, and place orders as needed.
• Serve as the liaison between operations, procurement and suppliers.  Develop and maintain relationships with beverage suppliers and distributors to negotiate favorable terms, pricing, and promotions.
• Stay informed about new products, trends, and industry developments to keep the beverage program competitive and innovative.
• Implement pricing strategies that balance guest satisfaction with financial goals and consistently keep a track of market changes and adapt to the price changes in beverage supply within the city.

• Implement and enforce quality control standards for beverage preparation and presentation
• Drive consistency across the Resort with respect to methodology and recipe standardization. 
• Monitor customer feedback and address any concerns related to the beverage offerings promptly.
• Prepare and facilitate staff trainings regularly 

• Collaborate with the marketing team to develop and implement promotions, events, and marketing strategies to drive beverage sales within the hotel.
• Utilize social media and other platforms to showcase the beverage program and attract guests.
• Apart from the above, the Beverage Manager also needs to maintain the below as per the Four Seasons Standards.
• Hygiene & Food Safety Management System, ensures that staff applies the necessary precautions with regards to the hotel Food Safety and Hygiene Standards.
• Proper and tactful handling of verbal complaints from guests. Handle guest complaints in a timely manner with the appropriate empathy and resolution.
• Constantly obtain customer feedback during operations to ensure satisfaction.
• Fire & Life Safety, ensure that staff are aware of and applies the procedures concerning resort fire and life safety / emergency procedures.
• Be able to provide guidance / counselling as and when required and also complete performance review for team members in a timely manner.