Inside Sales Representative

Overview

The Inside Sales representative’s job entails selling and/or introducing the company to both new and established clients.  Quoting customers and taking orders from customers.  Duties involve entering, tracking and following up on orders.  During the order execution process inside salespeople coordinate between operations and the outside salespeople to meet or exceed customer expectations.  Most important is building relationships with current and prospective customers.

 

Pay Range:

The salary range for this position is $70,000.00/Yr. - $90,000.00/Yr. based on experience.

Responsibilities

• Attending sales group meetings.
• Maintaining and expanding customer database.
• Capturing accurate and complete information in customer relationship management.
• Quoting and handling order execution from acceptance to completion.
• Coordinating between customer and traffic dispatcher to insure on-time delivery of material.
• Communicating with customers regarding current relative market information and capturing relative feedback.
• Obtain and provide feedback on Competitor pricing/equipment to management.
• Establish creditable relationships with new customers and maintain ongoing relationships with existing customer base.
• Manage a database of potential customers and contact them on a regular basis for new opportunities.
• Team with Outside Sales Rep to build a pipeline of opportunities and close sales.
• Make Outbound Sales calls to prospect new customers provided by OSR/Mgt.
• Note suggestions or complaints and communicate to the Quality/Operations group.
• Utilize CRM Software to keep track of important customer touches.
• Support the Quality System of the Company.
• May be required to travel periodically to visit customers and attend client engagements.
• Other duties as assigned.

Qualifications

Education & Experience:

• Completion of University or College with a major in Business Administration or Marketing preferred, or an equivalent combination of education and experience.
• Previous interaction and experience working with customers, preferably within the steel industry
• Ability to work in a fast-paced, self-directed entrepreneurial environment.
• Highly developed customer service skills.
• At least 3 years of work experience in Inside Sales.
• Able to work in a team environment.
• Exceptional communication skills.
• Problem solving and creative thinking.
• Excellent communications and telephone sales personality skills.
• Effective time management skills, ability to multi-task and prioritize day-to-day activities.
• Proficiency in MS Excel, Word, and Outlook. Stelplan experience is a plus.

Other:

• Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands/fingers to handle or feel and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.• Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock when in the operations or laboratory areas. The noise level in the work environment is usually moderate, but due to the open office environment noise level may occasionally be high.

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.