Operations Assistant

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year
• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance:

• 12 Vacation Leaves*
• 12 Sick Leaves*
• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

Job Description – Operations Assistant

Job Title: Operations Assistant
Position Type: Full-Time, Part-Time, or Casual

Department: Operations
Reports To: Operations Manager

Job Summary

Support the operations team with ticket processing, sales coordination, and administrative tasks to ensure everything runs efficiently behind the scenes. As an Operations Assistant, you will play an essential role in day-to-day fulfilment and help deliver an excellent customer experience.

Key Responsibilities

• Process and send ticket orders across multiple ticketing platforms and ticket types, ensuring customers receive their tickets accurately and on time.
• Retrieve tickets from a variety of ticketing and resale platforms efficiently and accurately.
• Collaborate with the customer service and event teams to investigate and resolve order-related issues while maintaining a strong customer focus.
• Take ownership of day-to-day issues by resolving minor problems independently and escalating more complex matters to Team Leaders when required.
• Proactively identify upcoming events that require priority attention and take action before issues arise.
• Maintain clear and consistent communication with your Team Leader and the broader operations team.
• Support the wider team with administrative tasks, including inventory tracking and report generation.

Desirable Characteristics & Skills

• A collaborative team player who is also confident working independently and taking initiative.
• Strong verbal and written communication skills.
• Highly organized with exceptional attention to detail and a commitment to accuracy.
• A proactive, solutions-focused approach to problem-solving.
• Comfortable using multiple online platforms and able to learn new systems quickly.
• Effective time management skills with the ability to adapt to changing priorities in a fast-paced environment.
• A passion for live events and enthusiasm for contributing to memorable customer experiences.

Occupational Health & Safety (OH&S)

• Promote a safe and positive workplace by supporting awareness and adherence to OH&S standards.
• Lead by example by following safety procedures and encouraging colleagues to do the same.
• Ensure compliance with all applicable OH&S legislation, regulations, and company policies.
• Encourage team members to report workplace incidents to HR, including accidents, near misses, bullying, harassment, and discrimination.

Core Values

• Embrace and Execute Change
• Be Challenged and Achieve
• Cultivate Growth and Learning
• Working Together is Success
• Customer Satisfaction First

Other Responsibilities

• Comply with all company policies, procedures, and applicable local and federal laws and regulations.
• Demonstrate and uphold the company's Core Values in all aspects of your work.
• Develop a strong understanding of all departments and how they work together to support the overall success of the business.

Join the A-Team and experience the A-Life!