- Location
- Pune HQ, India
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Experience
- 3+ years
- Source
- Workday
Description
Job Summary:
The Field Operations Manager provides leadership for the assigned locations in support of dealership services.
Core Duties
- Management of a team of dealership services employees across assigned georgraphy.
- Planning dealer requests and planning work schedules for the Installers
- Monthly audits done by field operations management or regional managers
- Daily billing duties
- Billing reporting including research and audit all logged information is in compliance for monthly billing
- Inventory ordering/ inventory monitoring
- Liaison between admin and installer/Payroll/EOD/Warranties/ Pricing
- Quality control
- End of day reporting
- Inputting new hires into our software systems
- Assisting in logging warranties and other entries as needed
- New Account set up/Hotspot Administration
- Other duties as assigned.
Job Requirements
- 3 years working in dealership or related experience.
- 3-5 years experience in a people leading role preferred
- Excellent communication, interpersonal, analytical and problem-solving skills
- Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Enjoys multitasking and works with a sense of urgency
- Able to work under time pressure
- Must have a current and valid driver’s license with a clean driving record
- Occasional travel required when necessary.
XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills
ExcelComplianceCustomer Service
