Customer Service Representative

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1015 Belvidere St, El Paso, TX 79912

• Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more!
• Career Advancements
• Superior Employee Engagement Program
• Paid Training

Customer Service Representative are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. Our Customer Service Representatives are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

Responsibilities

• Technology Troubleshooter - When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone.
• Answering inbound calls from customers ranging from billing to technical support.
• Providing clear and accurate information using a multitude of resources
• Engaged with their PC throughout the duration of shift doing data entry, look-up and corresponding tasks.
• Confidentiality and Compliance – PCI (Payment Card Industry) compliance required. (Paperless workspace, Client Information Privacy, No Cell-phone use policy, must follow scripts and processes to ensure compliance with local, state and federal wireless standards and requirements)

Qualifications

• High School Diploma or General Equivalency Diploma required; 18 years or older
• 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
• Minimum 1 year experience working with mobile phones, either in a technical support role or service capacity
• Schedule Flexibility
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Computer Skills – basic navigation and typing skills
• Communication tools – Teams, Outlook
• Time management
• Ability to work with challenging customers and maintain positive experience on each call

TransPerfect Connect (TPC)is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

TransPerfect is a drug-free workplace. Pre-employment background check and drug screen is required.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.