Customer Care Specialist

Customer Care Specialist

Scranton, PA, Full-Time • In-Office

Starting Wage: $20.00–$25.00/hr DOE, with upside for Zendesk and eCommerce consumer care experience

Schedule: Monday–Friday, 7am–3:30pm

About Crowd Cow

How many times in your career do you get the chance to help scale a high-growth startup and transform the food system? As the massive $200 billion categories of meat and seafood move online, Crowd Cow is already at the forefront — building the leading brand through convenience, assortment, and farm-to-table transparency.

We partner with ethical farms and fisheries around the world to source high-quality, more sustainable food, and share the stories behind every product and producer we carry. Join us. Together, we’re building a transformative, enduring company that makes a real positive impact on the food system.

About the Role

This isn’t a typical call center seat. We’re looking for a Customer Care Specialistl — someone who brings warmth, expertise, and professionalism to each interaction. We Care deeply about food quality and where food comes from, and we hope you do too.

Based at our Scranton, PA fulfillment center, you’ll be the primary point of contact for Crowd Cow’s direct customers and our 3PL clients, delivering personalized, high-touch service that turns first-time buyers into lifelong fans. You’ll also play an active role in growing our seasonal gifting business — helping guide customers and corporate buyers through curated selections for every occasion.

This role blends exceptional customer service, consultative sales, and love of a great steak.

You’ll Thrive if You Are …

A Customer Champion

You deliver personalized, high-quality customer service across email, SMS, and social channels. You go the extra mile for both direct customers and 3PL partners, ensuring every touchpoint reflects the Crowd Cow standard. You are passionate about customer service and understand what “great” looks like in eCommerce. You communicate clearly and warmly, with a proactive, solutions-first attitude.

Tech Savvy

You’ll harness our AI-enabled customer listening tools to spot trends, anticipate needs, and continuously elevate the customer experience. You have Zendesk experience and Looker is a plus.

Escalation Capable

When things get complicated, you step in with calm and care — resolving complex issues, maintaining trust, and turning difficult moments into opportunities to build loyalty.

A Product Consultant

You’ll help grow our seasonal gifting program by guiding customers and corporate clients through our corporate gifting and gift card sales program - helping with product selections tailored to needs and budgets. Having some experience in a sales or consultative role is a plus.

Process & Leadership Oriented

You analyze data, identify friction points, and propose solutions that make the team sharper and the customer experience smoother. You’re always looking for a better way. And while to start you won’t have direct reports, you’ll naturally become a go-to for colleagues — sharing knowledge, modeling best practices, and contributing to a positive, collaborative team culture.

A Cross-Functional Collaborator

You’ll work across departments to deepen your product knowledge and pitch in on inventory receiving, quality assurance, and administrative tasks as needed.

What You’ll Get

• Medical, Dental, and Vision benefits plus a generous PTO package

• The opportunity to join and grow with a fast-growing, mission-driven company

• A collaborative, passionate team that genuinely loves what they do

Candidates must be eligible to legally work in the United States.