Customer Care Specialist

Are you a highly motivated, creative individual and passionate about customer care services? 

Would you like to be a part of successful team? 

Join our team! 

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet. 

Partner with the best 

In this role, you will be responsible for preparing proposals/bids, contract negotiation and compliance with contract commitments and commercial risk assessment. Works on the basis of a predefined sales plan.

As a Customer Care Specialist, you will also be responsible for:  

• Responding to customer needs for quotes, coordinating response if a request is different from the standardized offers.
• Managing order processing with planners and delivery dates.
• Requesting local billing.
• Handling standardized products with pre-defined options.
• Contributing to predefined contracts and a framework of conditions and prices is set;
• Handling targeted clients;
• Discussing sales approach with manager.

Fuel your passion!  

To be successful in this role, you will need: 

• Bachelor's degree from an accredited university or college (or a high school diploma).
• Proficiency in Microsoft Office applications.
• Local taxes knowledge (desired).
• Experience with Power BI (desired).
• Experience with SAP systems and processes (desired).
• Fluency in English, both written and verbal.
• Working knowledge of Spanish (desired)

Desired Characteristics:

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills;
• Ability to work independently. Strong problem-solving skills.

Location:

Campinas, Brazil.

This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more

The Baker Hughes internal title for this role is: Sales Professional - Customer Care