Inside Sales Representative

Description

The Inside Sales Representative will analyze and enter customer orders, quotes and resolve order discrepancies with customers accurately and timely. They will communicate with internal personnel and customers regarding delivery status, expedites, returned product, pricing, etc. to effectively service customers. They will efficiently handle through various selling techniques, sales inquiries, pricing, and availability with the objective of obtaining new business.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responds to customer sales inquiries by telephone, email, or chat to provide problem resolution
• Resolves complex or unusual requests and problems for a portfolio of customers in a tactful and expeditious manner
• Quotes standard products within Company’s product mix for current customers
• Enters orders within ERP system and processes all additional paperwork required
• Provides updates to other internal teams on customer needs and concerns to achieve sales team’s goals. Attends all necessary calls and meetings to ensure customer satisfaction
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience

• 2+ years of experience in a customer service role
• Associates degree or equivalent combination of experience and product knowledge
• Proficiency in Microsoft Office Suite
• Experience using CRM systems a plus
• Bilingual speaking with Spanish preferred

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.