Assistant Store & Store Manager

Assistant Store Manager / Store Manager

Location: Port Elizabeth / Gqeberha
Industry: FMCG Retail
Salary: R25,000 per month
Benefits: 50% Medical Aid contribution and Provident Fund

Position Overview

A well-established FMCG retail outlet in Port Elizabeth is seeking an experienced Assistant Store Manager or Store Manager to oversee the effective operation of the store.

The successful candidate will be responsible for driving sales, managing employees, controlling stock and expenses, maintaining operational standards, and ensuring an excellent customer experience. The level of appointment will be determined by the candidate's experience and ability to manage a high-volume retail environment.

Key Responsibilities

• Oversee the daily operation of the store and its departments.
• Drive sales, profitability and achievement of store targets.
• Manage, supervise and motivate store employees.
• Assist with recruitment, onboarding, training and performance management.
• Compile and manage employee rosters, attendance and leave.
• Conduct disciplinary procedures in accordance with company policy and labour legislation.
• Monitor stock levels, ordering, receiving and replenishment.
• Coordinate and oversee regular stock counts and stocktakes.
• Control stock losses, shrinkage, damages and wastage.
• Monitor gross profit margins, departmental performance and operating expenses.
• Manage cash-handling procedures, banking, till controls and cash-ups.
• Ensure pricing, merchandising and promotional displays are accurate and effective.
• Maintain high standards of housekeeping, hygiene and food safety.
• Ensure compliance with health and safety, security and company procedures.
• Handle customer queries, complaints and escalations professionally.
• Liaise with suppliers and negotiate or coordinate promotional opportunities.
• Prepare operational, sales, stock and performance reports for senior management.
• Act as Store Manager when required.

Minimum Requirements

• Matric or an equivalent qualification.
• A relevant retail, business or management qualification would be advantageous.
• At least 5 years' FMCG retail-management experience.
• Previous experience as an Assistant Store Manager, Store Manager, Branch Manager or Department Manager.
• Experience managing a high-volume retail outlet is essential.
• Strong knowledge of stock control, ordering, stocktakes and shrinkage management.
• Experience managing store budgets, gross profit, waste and operating expenses.
• Proven staff-management and leadership experience.
• Working knowledge of labour legislation and disciplinary procedures.
• Sound computer literacy, including Microsoft Excel.
• Experience with retail point-of-sale, stock-control and ordering systems.
• Willingness to work retail hours, weekends and public holidays.
• Valid driver's licence and reliable transport.

Competencies

• Strong leadership and people-management ability.
• Commercial awareness and financial understanding.
• Excellent planning and organisational skills.
• Strong problem-solving and decision-making ability.
• Customer-focused and service-driven approach.
• Ability to remain calm and effective under pressure.
• High level of accountability, integrity and attention to detail.
• Hands-on management style with a strong operational focus.

Remuneration

• R25,000 per month
• 50% Medical Aid contribution
• Provident Fund

Candidates meeting the above requirements may submit their CV to [email protected].