Operations Change Management Manager (Quản Lý Thay Đổi Khối Vận Hành)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will help ensure the successful implementation of all changes within OP

Job Responsibilities / Phạm vi công việc

Change Strategy & Delivery

• Implement change management plan to foster a positive change mindset within the division and plans tailored to operational project.
• Involve in change impact assessments and stakeholder analyses to identify key areas of focus.
• Manage the division’s implementation roadmap, ensuring alignment with strategic goals and timely execution.
• Follow change direction & framework to plan communication and engagement activities across the change life cycle (from readiness and deployment to post-implementation adoption)

Stakeholder Engagement

• Partner with project managers, business leaders, and HR to ensure alignment and support for change initiatives.
• Collaborate with business process owners to create and manage a clear communication plan, ensuring consistent messaging and stakeholder alignment.
• Act as a trusted advisor and coach to senior leaders and people managers to help them fulfill their change leadership roles.

Communication & Training

• Design and deliver tailored communication strategies, stakeholder engagement plans, and executive alignment materials for diverse business audiences.
• Collaborate with training teams to develop and implement learning programs that support capability building.
• Facilitate training and development programs to equip employees with the skills needed to adapt to new processes and technologies.
• Collaborate with internal team for production plan

Change Readiness & Adoption

• Collaborate with Monitor and evaluate the effectiveness of change initiatives, using feedback and data to make informed adjustments.
• Track adoption metrics and feedback to continuously improve change interventions.
• Facilitate stakeholder workshops, focus groups, and feedback sessions to enhance engagement and refine change approaches.

Governance & report

• Participate in change governance forums and provide regular updates on change progress, risks, and outcomes.
• Ensure compliance with Prudential’s change management frameworks and standards.
• Perform other duties as assigned by the Line Manager or Company Management.

Job Accountability / Trách nhiệm chính

This role is:

• Accountable for the successful change management initiatives within the division.
• Accountable for fostering a positive change mindset within the division.
• Develop and maintain a change management framework for the Operations division
• Accountable for Operations division’s implementation roadmap

Accountable for the performance of OP’s change management

Performance measures

Change readiness (awareness/ adoption/ retention) of the Operations division

Job Requirements / Yêu cầu

Qualifications:

• University degree in Business/Commerce or related fields as Marketing
• At least 3 years relevant experience with change management or related, preferably in banking/ insurance, consulting industry
• Experience in communication & event is a plus

Knowledge and skill:

• Technical skills:
  • Beginning Canva & PowerPoint design.
  • Verbal & writing communication
  • Fluency in MS Office & Business English.
• Soft skills:
  • Strong communication, negotiation, leadership, analytical & critical thinking skills
  • Strong written & verbal communication and presentation skills in English and Vietnamese
  • Ability to build trust and rapport with all levels of the organization
  • Experienced with large transformation projects with multiple workstreams

Competencies:

• People & stakeholder management

Strategic & commercial acumen capability

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.