Client Onboarding Senior Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Join our Team in Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Client Onboarding Senior Analyst applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Key Responsibilities:

• Define, document, and manage business and operational requirements. Translate needs into detailed specifications (functional, non-functional, user stories, acceptance criteria).
• Develop and maintain comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specification Documents (FSDs), and Use Cases.
• Analyze system scope, define outcomes, and identify capability gaps. Propose solutions, including data sources and process changes. Evaluate and recommend optimal approaches.
• Create insightful reports with causes, impacts, and solutions for system/business issues. Communicate complex information clearly to all audiences.
• Act as a liaison between business, technical teams, and vendors. Provide expert advice, ensure compliance, and manage conflicting requirements.
• Actively participate in all phases of the Software Development Life Cycle (SDLC), from initiation and planning through testing, deployment, and post-implementation support.
• Utilize SDLC tools (e.g., Jira, Confluence, Azure DevOps) to track requirements, manage tasks, document progress, and facilitate team collaboration.
• Assess and mitigate risks, safeguard the firm's reputation, and ensure compliance with laws and regulations.

Qualifications:

• 5-8 years in business or systems analysis, preferably in financial services (Custody Account Services).
• Proficient in requirements gathering (Agile, Waterfall) and process modeling (BPMN, flowcharts).
• Skilled with SDLC tools like Jira, Confluence.
• Strong data analysis, including working with large datasets and defining data requirements.
• SQL and database concepts are a plus.
• Excellent written and verbal communication, able to present complex information clearly.
• Ability to facilitate meetings and lead discussions.
• Highly organized, able to manage multiple priorities in a fast-paced environment.
• Capable of working independently and collaboratively.

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1

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## Job Family Group:

Customer Service

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## Job Family:

Institutional Client Onboarding

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## Time Type:

Full time

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## Primary Location Full Time Salary Range:

165 020,00 zł - 280 980,00 zł

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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## Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.