- Location
- Calgary, Alberta
- Type
- Full-time
- Source
- BetterTeam
Description
About ABM College:
ABM College is one of Alberta and Ontario's leading career training institutions. We are committed to providing students with industry-relevant education, practical skills, and exceptional student support to help them achieve their career goals.
We are currently seeking a highly motivated, energetic, and results-driven Admissions Advisor to join our team. The ideal candidate will have excellent communication and sales skills, a passion for helping students, and the ability to build strong relationships with prospective students.
Key Responsibilities:
- Respond promptly and professionally to prospective student inquiries through phone calls, emails, live chat, and in-person meetings.
- Conduct warm calls and follow up with prospective students to generate interest, build relationships, and schedule admissions appointments.
- Engage with prospective students to understand their educational backgrounds, career aspirations, and individual needs.
- Provide guidance on program selection and help students identify programs aligned with their career goals.
- Clearly explain program details, admission requirements, tuition fees, available financial assistance options, and enrollment procedures.
- Guide prospective students through each stage of the admissions and enrollment process, ensuring a smooth and positive experience.
- Meet and exceed individual and team admissions, recruitment, and enrollment targets.
- Maintain accurate and up-to-date records of prospective student interactions, follow-ups, and admissions activities in the CRM system.
- Follow up consistently with prospective students and maintain an active pipeline of qualified leads.
- Participate in recruitment events, open houses, school visits, career fairs, and community outreach initiatives.
- Deliver engaging presentations and information sessions to prospective students, community partners, and other audiences.
- Assist with student orientations and other admissions-related events and activities.
- Collaborate with the admissions team, academic departments, and other internal stakeholders to support enrollment objectives.
- Provide exceptional customer service while maintaining confidentiality, professionalism, and compliance with institutional policies and applicable requirements.
Qualifications and Requirements:
- Previous experience in admissions, student recruitment, sales, customer service, or post-secondary education is preferred.
- Strong verbal and written communication skills, with the ability to engage effectively with individuals from diverse backgrounds.
- Demonstrated sales, persuasion, negotiation, and relationship-building skills.
- Ability to build rapport, establish trust, and maintain positive relationships with prospective students.
- A results-oriented mindset with the ability to work toward and achieve enrollment targets.
- Excellent organizational, time management, follow-up, and multitasking skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office applications and experience using CRM systems.
- Ability to work independently while contributing effectively to a collaborative team environment.
- Flexibility to participate in recruitment events, community outreach activities, and other admissions-related initiatives as required.
- Experience working in a post-secondary educational institution is considered an asset.
Skills
ComplianceCustomer ServiceNegotiation