Basque-speaking Customer Advisor (on-site)

Location: On-site (Presencial)

Language Requirements: Fluent Basque (Euskera), Advanced Spanish, and Intermediate English (B1–B2)

Overview of the Role

We are seeking an enthusiastic, highly empathetic, and solution-focused Basque-speaking Customer Advisor to join our team in delivering outstanding service to commercial aviation passengers.

In this role, you will serve as the dedicated frontline voice for travelers, providing essential support across various customer interaction channels. Your main objective will be to ensure every passenger experiences smooth, dependable, and high-quality assistance—whether you are modifying travel itineraries, helping users navigate technical tools, or answering administrative questions.

Key Responsibilities

• Omnichannel Communication: Manage incoming passenger requests efficiently and professionally through phone calls, real-time live chat platforms, and email correspondence.
• Booking & Travel Administration: Oversee passenger reservations, process flight changes and updates, explain airline terms and conditions, and handle necessary administrative account edits.
• Technical Guidance: Assist passengers with digital check-in procedures, account login and navigation, troubleshooting mobile app issues, and using online booking features.
• Problem Resolution & Empathy: Maintain a courteous, calm, and empathetic demeanor when handling complex or challenging situations, turning passenger concerns into positive service moments.
• Multilingual Service: Communicate fluently in Basque, Spanish, and English to accommodate both regional and international travelers, as well as to coordinate seamlessly with internal operations.
• Record Keeping: Log accurate details of customer inquiries, operational notes, and resolution updates into Windows-based applications and Microsoft Office software.

Candidate Profile

• Language Skills: Native or near-native proficiency in Basque (Euskera), advanced command of Spanish, and intermediate English skills (B1–B2 level) for using internal applications and reading operational documents.
• Education: Secondary School diploma or a comparable level of completed formal education.
• Technical Proficiency: Comfortable navigating Windows OS environments with practical daily experience using Microsoft Office programs.
• Work Experience: Previous experience in customer support, contact centers, or the travel and hospitality industry is preferred.
• Soft Skills:
  • Excellent verbal and written communication capabilities in all required languages.
  • Genuine empathy, patience, and a strong commitment to customer satisfaction.
  • Effective organizational skills with a proactive approach to resolving issues.
  • Positive energy, a desire to continuously learn, and a strong sense of teamwork.

Position Terms & Benefits

• Work Model: On-site position (Presencial).
• Work Schedule: Rotating operational shifts between 09:00 and 20:00, Monday through Sunday.
• Base Remuneration: €19,623.64 gross annual salary.
• Incentive Package: Up to €1,200 annual performance bonus.
• Onboarding: Comprehensive hands-on training supplied to equip you with complete knowledge of aviation systems, company policies, and service guidelines.