Basque-speaking Customer Advisor (on-site)

Location: On-site (Presencial)

Language Requirements: Fluent Basque (Euskera), Advanced Spanish, and Intermediate English (B1–B2)

Overview of the Role

We are looking for a enthusiastic, empathetic, and resolution-focused Basque-speaking Customer Advisor to deliver outstanding passenger care within the commercial aviation sector.

In this position, you will act as a frontline representative for travelers, managing diverse inquiries across multiple service channels. From helping passengers adjust flight itineraries to resolving technical system issues and administrative questions, your priority will be delivering smooth, reliable, and high-quality assistance at every step of the travel experience.

Key Responsibilities

• Omnichannel Communication: Address inbound customer inquiries efficiently through phone calls, real-time chat, and email support.
• Booking & Travel Administration: Manage passenger reservations, process flight modifications, clarify policies, and process administrative adjustments.
• Technical Guidance: Provide step-by-step assistance with digital check-in, user account navigation, mobile application troubleshooting, and booking portals.
• Problem Resolution & Empathy: Maintain a polite, empathetic tone while resolving passenger concerns, turning complex situations into positive customer interactions.
• Multilingual Service: Communicate comfortably in Basque, Spanish, and English to serve international and local travelers while coordinating with internal operations.
• Record Keeping: Input and maintain detailed records of all passenger requests, interactions, and case updates within Windows-based systems and Microsoft Office applications.

Candidate Profile

• Language Skills: Native or near-native fluency in Basque (Euskera), full professional command of Spanish, and solid intermediate English (B1–B2 level) for internal tools and documentation.
• Education: Secondary School diploma or equivalent level of completed education.
• Technical Proficiency: Confident navigation of Windows environments and daily working knowledge of Microsoft Office.
• Work Experience: Background in customer-facing roles, contact centers, or the hospitality and travel sector is preferred.
• Soft Skills:
  • Excellent verbal and written communication capabilities.
  • Natural empathy, patience, and a service-minded orientation.
  • Strong organization and quick problem-solving skills.
  • High energy, willingness to acquire new skills, and a strong team spirit.

Position Terms & Benefits

• Work Model: Fully on-site commitment (Presencial).
• Work Schedule: Rotating shifts operating between 09:00 and 20:00, Monday through Sunday.
• Base Remuneration: €19,623.64 gross annual salary.
• Incentive Package: Up to €1,200 annual performance bonus.
• Onboarding: Hands-on training provided to ensure full proficiency in airline systems, policies, and customer care workflows.