Customer Care Representative (Shifts)

What is the role about?

Leaseweb is a leading Infrastructure as a Service provider serving a worldwide portfolio of over 17,500 customers ranging from SMBs to Enterprises. We are looking for Customer Service Representatives to serve and assist our customers' needs 24/7, which means that you will be working in shifts (morning, evening, night shift). We are looking for solutions orientated, positive candidates who have excellent verbal and written communication skills. Experience in the tech industry is a plus but the motivation and interest to learn is what will make you grow.

Our Customer Service Representatives are the first point of contact for our customers, which means we are looking for candidates who can be the voice of our department. You will be working via telephone, chat, email and our ticketing systems, which means multitasking is an everyday skill for the job.

What we’re looking for:

• Excellent verbal and written communication skills

• Fluent English skills are essential, Dutch is a plus

• 2+ years in a customer service department is preferable

• Demonstrate effective time management and organizational skills

• A strong understanding of the internet and technical concepts is a plus (e.g. you understand the terms HTML, browser and cache)

• Technical Curiosity: You enjoy understanding how cloud infrastructure works. You are comfortable investigating basic issues involving virtual machines, storage, networking, APIs, and cloud platforms, and you know when to escalate to the right team.

• Customer-First Troubleshooting: You approach every request with empathy and ownership. You gather clear information, set realistic expectations, translate technical details into plain language, and follow through until the customer has a resolution or a clear next step.

• Feedback and Improvement: You actively contribute to our continuous improvement efforts by identifying areas where we can enhance our processes or services. Constructive feedback is not only welcomed but encouraged.

• Adaptability: Comfortable with a dynamic, fast-paced environment. You can pivot quickly and make informed decisions, even when all the information isn't readily available.

Benefits include:

• Participation in annual company bonus scheme and company pension

• Internet allowance and travel allowance

• Working from home policy

• Lease bike plan

• 25 days of paid time off (and the option to buy or sell up to 5 more days)

• Free lunch, parking, and fresh fruit provided when in the office

• Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings

• Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more

• Monthly after work drinks

• A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference

Unfortunately, we are not able to offer visa sponsorship for this role. Therefore, you need to be eligible to work in the Netherlands.

Ready for the next step?

If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at the life at Leaseweb. For questions, please reach out to Giulia Depresbiteris , Recruitment and Onboarding Coordinator at , [email protected]

We directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications.