IT Technician

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts’ premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 85,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary Range: $68,250 - $87,750

Please note that new employees are placed in the range between $70,200 - $78,000 to allow for an equitable starting salary process and continual salary growth during an employee’s time at The Trustees.

Hours per week: 40

Job Classification: Full-Time, Salaried, Exempt

Job Location Type: Hybrid, 3 days/week in the office, 1 day/week on a property, 1 day/week remote

Location: Lincoln, MA

This role will be begin working out of our Boston, MA office 3 days per week, followed by a transition period that will move IT functions to deCordova Sculpture Park & Museum in Lincoln, MA by April 2027.

Travel: Reliable transportation is required for travel to sites around the state of Massachusetts

What You’ll Do:

The Role:

As an IT Technician, you'll serve as a first point of contact for technology support across the organization. You'll be the person who makes sure new hires have a working laptop on day one, that tickets get resolved quickly and clearly, and that our device and account records reflect reality. 

This is a hands-on role in a Windows environment. You need solid troubleshooting instincts, genuine curiosity, and strong customer service skills.

Specifically, you'll:

Support and Service Desk 

• Serve as first-line support for hardware, software, network, and access issues via our ticketing system, phone, and in person 
• Triage and resolve Tier 1 requests: password and MFA resets, application installation, printer and peripheral setup, conferencing and A/V issues 
• Escalate appropriately, with clear documentation 
• Maintain a high standard of written communication in tickets — clear and understandable 
• In Office and remote AV support for Zoom, Teams 

Onboarding and Offboarding 

• Execute new hire IT setup: account provisioning, group and license assignment, device configuration and shipping in a MS Entra environment 
• Process departures: account disablement, device recovery, license reclamation, and documentation 
• Track completion against deadlines so no new hire ever starts without working access 

Endpoint and Device Management 

• Stage, enroll, and deploy iOS and Windows devices through our MDM platforms (Jamf Pro, Microsoft Intune, NinjaOne) 
• Verify device compliance, patch status, and security agent health; remediate or escalate what's out of spec 
• Assist with software packaging and deployment testing under the guidance of senior team members 

Asset and Inventory Management 

• Own accuracy of the IT asset inventory: serial numbers, assignment, lifecycle status, warranty, and location 
• Manage stock levels for laptops, peripherals, and accessories, and flag reorder needs 
• Reconcile inventory against MDM and identity records on a recurring cadence 

Documentation and Continuous Improvement 

• Write and maintain knowledge base articles and runbooks for recurring issues 
• Identify repetitive manual work and propose or help build automation to eliminate it 
• Contribute to end-user IT and security awareness materials 

This is a full-time, exempt (40 hours/week) position reporting directly to the IT Operations Manager.