MANAGEMENT ANALYST III/ GS 20

• Leads community engagement for multiple high-profile transportation, infrastructure, and environmental projects, developing strategies that reflect project goals, stakeholder needs, and community priorities
• Plans and coordinates public meetings, community briefings, stakeholder discussions, and other outreach activities in collaboration with project managers and multidisciplinary teams, creating meaningful opportunities for public input and dialogue
• Translates complex technical information—including project designs, schedules, construction impacts, and proposed improvements—into clear, accessible information for residents, businesses, and other stakeholders
• Develops and reviews public-facing materials such as presentations, fact sheets, project summaries, frequently asked questions, website content, graphics, and meeting notices
• Serves as a primary point of coordination for community engagement on assigned projects, working closely with project managers, engineers, technical staff, communications colleagues, other City departments, and external stakeholders to align messaging, coordinate outreach, and ensure timely follow-up
• Monitors community feedback, stakeholder concerns, public sentiment, and emerging issues; exercises independent judgment in responding to inquiries and sensitive issues, managing public expectations, and recommending appropriate engagement and communication strategies
• Manages project engagement records and customer relationship management (CRM) tools to track community contacts, inquiries, stakeholder concerns, commitments, and follow-up activities, supporting consistent communication and accountability across projects
• Assists in the development, implementation, and evaluation of departmental programs, communication initiatives, community engagement practices, and project outreach plans
• Evaluates the effectiveness of engagement activities and communication methods, identifies opportunities to improve outreach and internal coordination, and recommends enhancements to policies, procedures, standard operating procedures, and departmental practices
• Applies knowledge of public relations, strategic communications, stakeholder management, and community engagement principles to strengthen public trust, promote transparency, and build constructive relationships between the City and the community
• Uses digital communication platforms, web-based tools, presentation and graphic design applications, and data management systems to develop materials, organize information, analyze feedback, and support effective engagement
• Manages special projects and initiatives related to capital project controls, such as the City’s infrastructure map (Arc GiS), reporting tools, and public-facing resources to communicate capital project status, schedules, and impacts.
• Manages various SharePoint initiatives 
• Prepares clear, accurate, and concise reports, memoranda, correspondence, briefing materials, meeting summaries, and other written communications to support project implementation, decision-making, and internal and external coordination
• Works independently to prioritize competing assignments, manage multiple project timelines, exercise initiative, solve problems, and make informed decisions while maintaining close coordination with project teams and departmental leadership

About T&ES

T&ES is a community partner in shaping a livable, green, and prospering Alexandria. We plan, build, operate, and maintain transportation systems and infrastructure that improve mobility and provide people and businesses with core public services. The work we do keeps Alexandrians moving, growing sustainability, and thriving. If you are curious for a broader view of our City, click City of Alexandria to learn more.

Four-Year Degree; Considerable experience in a position involving public administration, program planning and evaluation, and the forecasting of budget and other program/departmental needs; and completion of college level courses in public administration, accounting, and management practices; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Four-year degree in Communications, Community Engagement, Communications, Public Administration, or a related field; and three (3) to five (5) years of progressively responsible experience in community engagement, public outreach, program planning and coordination, partnership development, or public administration. Experience should include building relationships with community members and stakeholders, coordinating outreach initiatives, assessing community needs, and supporting program evaluation and resource planning. 

Additional Knowledge and Skills

Excellent communication skills, highly motivated, results driven, creative problem solver. Possessing a working knowledge of social media platforms and software (Facebook, X, Instagram, and Bluesky), creative software (Adobe Creative Suite, Canva, or similar), Microsoft Office Suite, website content management systems (Wordpress, Drupal, or similar), email marketing tools and platforms (Mailchimp, BEE, or similar), and web analytics tools (Google Analytics or similar). Experience with photography and videography is preferred.