Hiring.Camp

Senior Process Lead, Service Delivery, India

Resourcepro

·

Sep 11, 2025

Location
IND Karle Tech Park, India
Type
Full-time
Department
Transportation
Seniority
Senior
Source
Workday

Description

UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN

YOUR PASSION FOR EXCELLENCE STARTS HERE!!

1. Task Processing and Operations - 40%

  • Execute complex processing tasks independently with a high degree of accuracy and efficiency
  • Adhere to company and client information security and compliance policies
  • Manage escalated or high-priority work items, serving as a performance role model
  • Implement process improvements to consistently meet quality, productivity, and timeliness standards

2. Operation Optimization - 30%

  • Analyze operation problems, notify related parties and propose solutions
  • Develop procedures and ensure the implementation meets compliance requirements
  • Set up the task structure and new task information
  • Assist with output conversion

3. Auditing and Trouble-shooting - 10%

  • Set up the audit plan, create the audit summary, identify the performance gap and propose solutions
  • Perform timely trouble-shooting
  • Ensure the unit/team meets the compliance requirements

4. Client Communication - 10%

  • Drafts professional, courteous, and structured email communications for client interactions
  • Proactively identifies client needs and takes initiative to address them

5. Talent Management - 10%

  • Offer prompt feedback and guidance to team members to enhance their task-related performance
  • Assist in recognizing and nurturing high-potential Assistants and Analysts for future growth
  • Contribute to the execution of team-level employee engagement and retention initiatives

If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!

Not the right fit?  Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Skills

Compliance

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