Assistant Manager, Guest Services

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Denali Princess Wilderness Lodge

Description

RESPONSIBILITIES

• Supervise, train, and give regular performance guidance to reporting staff including Guest Service Supervisors, Guest Service Representatives, and the luggage team.  
• Provide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines.  
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.  
• Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours.  
• Process daily sales and oversee accounting procedures as they relate to the guest service desk. 
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines. 
• Participate in generating sales for tours, retail, restaurant, amenities, and hotel rooms at designated locations. 
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas. 
• Monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on property. 
• Keep work areas organized, clean, and sanitized.

REQUIREMENTS

• Must pass a pre-employment background check. 
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth