Assistant Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the Role

Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world-class hospitality in a stunning setting. Every moment of a guest's stay matters, and our Guest Experience team plays a vital role in creating seamless, personalised, and memorable experiences.

We are seeking a passionate and experienced Assistant Guest Experience Manager to join our Front Office team. In this leadership role, you will support the Guest Experience Manager in overseeing the daily operation of the department, ensuring exceptional service standards are consistently delivered while developing and inspiring a high-performing team.

This is an exciting opportunity for a hospitality professional who thrives in a luxury environment, enjoys leading people, and is committed to creating unforgettable guest experiences.

What You Will Do

• Support the Guest Experience Manager with the day-to-day leadership of the Front Office and Guest Experience teams
• Lead, coach, and motivate team members to deliver exceptional guest service
• Act as a key point of contact for VIP guests, special requests, and guest recovery situations
• Anticipate guest needs and create personalised experiences that exceed expectations
• Monitor guest feedback and implement service improvements where needed
• Work closely with all hotel departments to ensure seamless communication and service delivery
• Assist with recruitment, onboarding, training, and performance development of team members
• Ensure compliance with Four Seasons standards, policies, and procedures
• Support departmental administration, scheduling, and operational reporting

What You Bring

• Previous supervisory or management experience within luxury hospitality, guest services, or front office operations
• Strong leadership skills with the ability to inspire, develop, and support a team
• Outstanding communication and interpersonal skills
• A genuine passion for delivering exceptional guest experiences
• Excellent organisational skills and attention to detail
• The ability to remain calm, professional, and solution-focused in a fast-paced environment
• Flexibility to work weekends, evenings, and public holidays as required
• The legal right to work in the United Kingdom. Please note that Four Seasons Hotel Hampshire is unable to provide sponsorship for this position.

What We Offer

• Excellent training and career development opportunities
• Four Seasons Employee Travel Programme
• The opportunity to be a key leader in delivering exceptional guest experiences
• BUPA Dental Health Care
• Complimentary meals in our staff restaurant whilst on duty, including fresh fruit, tea, and coffee throughout the day
• Shuttle bus service between the hotel, Fleet, and Church Crookham
• Opportunities to build a successful career with global potential
• Free uniform dry cleaning
• Annual themed employee party and a variety of social, charitable, and sporting events throughout the year
• Access to Wagestream salary advance benefits
• Employee recognition programmes