Guest Experience Assistant

Skipton, North Yorkshire | Luxury Spa & Retreat Destination

£30,000 + Benefits + Exceptional Work-Life Balance

Looking for a hospitality role where you can leave work feeling refreshed rather than exhausted?

We're recruiting on behalf of a stunning luxury spa retreat near Skipton, set within beautiful Yorkshire countryside. This is an exciting opportunity for a passionate Guest Experience Assistant to join a growing hospitality and wellbeing destination where exceptional service, guest wellbeing, and work-life balance go hand in hand.

What's on Offer?

✅ Salary up to £30,000 per annum
✅ 40 hours per week – structured rota
✅ Excellent work-life balance
✅ Company pension scheme
✅ Tips and annual discretionary bonus
✅ Subsidised meals on shift
✅ Access to wellbeing facilities and activities
✅ Friends & family discounts
✅ Free parking
✅ Work in a truly unique and inspiring environment

The Role

As a Guest Experience Assistant, you'll be the welcoming face of the retreat, delivering exceptional service across guest reception, dining experiences, wellness facilities, retreats, and special events.

Your responsibilities will include:

• Welcoming guests and creating memorable first impressions
• Delivering professional front-of-house and hospitality service
• Managing bookings, enquiries, and guest requests
• Supporting spa, wellness, and retreat experiences
• Assisting with events, private functions, and special occasions
• Maintaining high presentation standards throughout the venue
• Acting as a knowledgeable ambassador for the retreat and its facilities

About You

We're looking for someone who has:

• Previous hospitality, guest services, reception, or front-of-house experience
• Outstanding communication and interpersonal skills
• A warm, professional, and approachable manner
• Strong organisational skills and attention to detail
• The ability to remain calm and positive in a busy environment
• A genuine passion for hospitality and creating exceptional guest experiences

Why Apply?

This isn't your typical hospitality role. You'll be working in a peaceful luxury retreat environment where guest experience and employee wellbeing are equally valued. If you're seeking a rewarding career with a healthier work-life balance and the chance to be part of something special, we'd love to hear from you.

Salary: Up to £30,000 DOE
Location: Skipton, North Yorkshire
Job Type: Full Time | Permanent

Apply today to discover a hospitality career that's as rewarding for you as it is for the guests you welcome.