Claims Advocate

Description

Work Arrangement: This full-time role follows an in-office schedule, with an expectation of working on-site in Glastonbury, CT, with limited flexibility as needed. 

Smith Brothers Insurance is seeking an experienced claims professional to join our Large Commercial Lines team as a Claims Advocate. This role is responsible for advocating on behalf of clients throughout the full claims lifecycle, with a strong focus on Workers’ Compensation, General Liability, Property, Automobile, and other commercial lines claims. The Claims Advocate serves as a trusted partner to clients, carriers, and internal teams, providing guidance, coordination, and proactive communication to ensure timely resolution and a positive client experience. This position operates in a collaborative environment and is grounded in a commitment to service excellence, accountability, and results.

Responsibilities 

• Serve as the primary claims advocate for Commercial Lines clients, guiding claims from intake through resolution and ensuring a positive client experience. 
• Build trusted client relationships through proactive communication, education, claims guidance, and strategic advocacy. 
• Coordinate and lead claim reviews with clients and carriers across Workers' Compensation, General Liability, Property, and Automobile lines. 
• Analyze Workers' Compensation claims, including reserve reviews, EMR/Mod projections, and exposure mitigation strategies with carrier partners. 
• Partner with Risk Advisors and Account Managers to address coverage questions, policy interpretation, and complex claim challenges. 
• Advocate on behalf of clients to resolve claim delays, improve adjuster responsiveness, and drive timely claim outcomes. 
• Demonstrate a proactive, client-focused approach by delivering responsive service, managing expectations, and meeting established timelines.
• Maintain accurate documentation and activity records in agency systems.
• Ensure compliance with agency process.
• Complete special projects and other duties as assigned.
• Engage in ongoing professional development and training to strengthen skills, knowledge, and effectiveness. 
• Utilize Microsoft Office, agency systems, and AI tools to improve efficiency and performance.
• Work effectively with all team members, provide backup support, and contribute to team collaboration. 
• Demonstrate alignment with our purpose, values, and culture. 

Desired Skills

• Strong communication and relationship-building skills, with the ability to effectively advocate for clients. 
• Demonstrated understanding of the claims resolution process for Workers’ Compensation, General Liability, Property, and Automobile claims. 
• Ability to work effectively in a multi-jurisdictional claims environment.
• Ability to analyze issues, make sound decisions, and develop practical solutions independently. 
• Proven ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment. 
• Team-oriented and collaborative, with a commitment to accountability, knowledge sharing, and service excellence. 
• Knowledge of commercial insurance claims, carrier practices, and regulatory requirements, with a commitment to continuous learning. 
• High attention to detail and organizational skills. 
• Comfortable working in a fast-paced, team-oriented environment. 
• Proficiency with Microsoft Office, agency systems (Applied EPIC preferred), carrier platforms, and AI tools.
• Self-motivated, adaptable team player with a positive mindset, strong work ethic, and resilience.

Qualifications

• 3–5 years of experience handling Workers’ Compensation claims, preferably in a mid-market commercial lines insurance agency environment or carrier commercial environment. 
• Connecticut, New York, and/or New Jersey Casualty Adjuster’s License (or ability to obtain/maintain as required). 
• Professional designations related to claims, risk management, or insurance preferred. 
• Bachelor’s degree preferred; high school diploma or equivalent required. 

General Working Conditions

• Dynamic environment with frequent communication via in person, video, email, and phone. 
• Some travel and non-standard working hours may be required. 
• Ability to view computer monitors for extended periods of time.
• Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.

Compensation
The estimated base salary range for this position ranges from $62,300 - $105,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. The hiring range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. 

Eligible employees may participate in comprehensive benefit programs, including health, dental, and vision insurance; a 401(k) plan with company match; paid time off and holidays; company-paid life and disability insurance; an employee assistance program; health navigation and care advocacy services; hospital indemnity and critical illness coverage; insurance licensing and continuing education reimbursement; and other company-sponsored benefits.

Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Smith Brothers Insurance, LLC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability, marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs. This description does not constitute a contract of employment, and we reserve the right to revise the job description and/or require other tasks be performed as circumstances change.

About Smith Brothers 

Smith Brothers Insurance is a Top 100 National Broker with over 50 years of being independently operated. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.