Manager, Collections and Disputes

Contributes to definition, scoping and execution of short and long term strategies and objectives within Collections & Disputes, in coordination with the BU management team, the relevant cross-functional teams, and other relevant internal or external stakeholders; Oversees the collection of debt and dispute management processes on a daily basis and develops action plans to ensure targets and metrics are achieved or exceeded; Responsible for the monitoring of conducted customer calls - supports coaching and training sessions where needed; Manages complex issues in business priority acting as an escalation point for the team on more complex or sensitive issues; Proactively looks for improvements to the current collections and dispute management process to bring in continuous improvement; Supports the Monthly and Annual closing activities for timely closure; * Conducts trainings wherever required and updates process SOPs; Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements; Be a leader to the Collection & Disputes team, supporting them in building independence throughout developing strong business knowledge and capabilities and hold the team admin management; As requested, undertakes projects or activities not specifically outlined above. Previous work experience preferably in a multinational company (Finance and/or Accounting) - at least 3 years. * Proven experience in developing and implementing solutions with focus on continuous improvement. University Degree or equivalent (Business Administration, Economics, Finance or Accounting). Fluent written and verbal skills (conversational and business communications) in English. Qualification in LEAN Six Sigma is considered an advantage.