Specialist, Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Operations

Overview
The Global Product Operations Support team is looking for a Specialist, Product Operations responsible for various aspects of Cardholder Services products, which, customer implementation, billing processes, analytics, reporting etc. This role is crucial in ensuring the efficient and compliant delivery of our services to our customers. The team develops the processes and uses technology to execute MasterCard’s Cardholder Services Products and is constantly looking to improve all aspects of the program to become best in class. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Are you able to strategically manage complex projects while serving internal and external stakeholders? Do you excel in a fast paced and dynamic environment?

Role
In this role, the successful candidate will provide operational support throughout the Cardholder Services program life cycle. This includes:
•    Maintain and monitor customer billing profiles and processes, ensuring smooth operations and resolving discrepancies.
•    Generate reports for internal and external stakeholders.
•    Support the implementation and coordination of benefit and insurance programs, collaborating with relevant teams.
•    Identify opportunities to improve operational efficiency and contribute to process improvements.
•    Assist in creating, updating, and maintaining internal procedures and documentation.
•    Identify and report potential risks or issues.
•    Participate in small to medium cross-functional projects, supporting team initiatives.
•    Assist in training new team members as needed.

All About You
•    Languages: Proficient in English (verbal and written)
•    Experience in MS-Excel (advanced)
•    Self-starter and quick learner with ability to work independently
•    Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios 
•    Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks
•    Willingness to dive deep and learn about our technology, system structure, and rules
•    Strong analytical, data and problem-solving skills
•    Team player with an impeccable attention to detail and the ability to multi-task

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.