Training Manager

Overview

The Training Manager ensures all residential managers and staff are fully equipped, competent, and supported to run high-quality Intellectual and Developmental Disabilities (IDD) programs. This role focuses on building a structured, competency-based training pipeline so managers possess the exact knowledge and tools required for operational success. Operating under a servant leadership philosophy, this position prioritizes serving, supporting, and empowering staff teams to drive deep engagement for both employees and the individuals we support.

 

• Reports To: Director of Ops Coordination
• Direct Reports: Operations Coordinator (1)
• FLSA Status: Exempt

Responsibilities

Servant Leadership & Culture Cultivation

• Model and instill a servant leadership culture across all training programs, shifting the managerial mindset from enforcement to support, empathy, and employee empowerment.
• Infuse training curricula with strategies that promote the active, meaningful engagement and autonomy of the individuals we support.
• Train leadership on staff engagement and retention techniques to build strong, cohesive, and motivated residential teams.
• Champion person-centered care values across all training modules and organizational levels. 

Manager Training & Competency Development

• Design and launch a comprehensive onboarding and training program specifically for all new residential managers.
• Develop competency-based testing models to objectively measure and verify manager readiness.
• Create practical "Quick Guides" for critical operational needs, explicitly outlining who to call for what and the allotted timeframes for escalation.
• Bridge the gap between theoretical compliance regulations and daily on-the-ground operational execution.

QA Realignment & Multi-Disciplinary Collaboration

• Partner with Behavioral, Medical, and Operational teams to identify and support existing managers who require targeted skill-building in specific areas.
• Collaborate with Quality Assurance (QA) to convert audit deficiencies, medication variances, and incident trends into immediate, actionable retraining modules. 
• Build professional growth tracks to cultivate the skills of high-potential staff interested in internal advancement.
• Evaluate and overhaul the existing Tier 2 training framework to maximize engagement and practical skill building. 
• Provide strategic oversight for Senior Associate training tracks to prepare them for future leadership roles.

LMS Systems, Data, & Feedback Loops

• Develop and implement systems to collect continuous feedback from training participants to evaluate course effectiveness and drive iterative improvements. 
• Own and manage the training pipeline within UKG Pro Learning, utilizing it as the primary system of record for tracking completion rates and feedback data.
• Source and integrate external training materials from platforms including Relias, LinkedIn Learning, and industry-specific resources. 
• Ensure all training curricula comply with current state IDD licensing, Medicaid, HCBS waivers, and federal regulatory requirements. 
• Supervise and mentor one Operations Coordinator, delegating administrative tasks, UKG data entry, and course scheduling.

 

Salary range $79K-$95K

Qualifications

Education & Experience

• Bachelor’s degree in Human Services, Education, or a related field required OR 5 years of leadership experience within IDD residential or HCBS programs and training.
• Proven track record of designing training programs, curricula, or competency assessments.

Skills & Knowledge

• Demonstrated commitment to servant leadership principles and a supportive, team-first management style.
• System proficiency with UKG Pro (Learning/LMS) and specialized platforms like Relias is highly preferred.
• Deep understanding of IDD residential regulations, clinical/behavioral intersections, and quality assurance standards.
• Expertise in instructional design, survey methodology (for feedback collection), and creating simplified escalation workflows.
• Strong data literacy with the ability to track completion metrics and translate user feedback into program improvements.
• Exceptional emotional intelligence to build trust across clinical, medical, and operational departments.

Physical & Environmental Requirements

• Frequent travel between residential program sites is required 
• Ability to deliver training directly inside active residential group home settings.
• Capability to sit or stand for extended periods while facilitating classroom or virtual training sessions.
• Ability to occasionally lift up to 25 pounds (training materials, equipment).