Virtual Assistant - Guest Relations & Bookings

About Huzzle

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

About the company

Our client is a dynamic performance marketing and digital media agency dedicated to driving high-impact growth for brands through innovative advertising strategies and data science. Operating at the intersection of creativity and technology, the team specializes in lead generation, customer acquisition, and multi-channel campaign management tailored for diverse global markets. By leveraging advanced analytics and proprietary optimization tools, they help businesses scale their digital footprint and maximize return on investment across competitive landscapes.

As a fast-growing scale-up, the company fosters a collaborative, remote-friendly environment where team members are encouraged to take ownership of complex projects. The culture is built on agility, continuous learning, and a passion for staying ahead of shifting digital trends. They are currently expanding their international reach, offering candidates the opportunity to work on high-velocity marketing initiatives that deliver measurable results for a broad portfolio of clients.

Job Summary

We are seeking a seasoned hospitality professional to serve as the central hub for our diverse portfolio of boutique hotels, Bed & Breakfasts, and premium short-term rentals. This is a high-impact, fully remote role designed for a technical expert who can seamlessly bridge the gap between traditional hotel guest services and modern short-term rental logistics. You will own the end-to-end guest journey—from managing complex inventory across major OTAs to delivering elite-level support—ensuring every guest receives a flawless, five-star experience from booking to checkout.

Key Responsibilities

• Comprehensive Guest Relations: Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting.
• Masterful Inventory Management: Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio.
• Platform & Reputation Management: Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity.
• Operational Coordination: Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness.
• Dispute & Administrative Oversight: Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports.
• On-Call Support: Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends.