Sr. Manager, Technology Implementation

Position: Senior Manager, Technology Implementation
Organization: Cobalt Service Partners - Alpine Investors Portfolio Company (https://cobaltsp.com)
Location: Southern U.S. (Dallas-Fort Worth preferred) or East Coast; extensive travel (up to 75%)
Reports To: EVP, Technology

Cobalt Service Partners Overview

Cobalt is a private equity-backed company aiming to build the most impactful business in the commercial access and security industry (access control systems, video surveillance systems, intrusion detection systems and other low voltage systems integration). Cobalt is backed by Alpine Investors, a private equity firm specializing in middle market companies in the services and software industries and with $15bn+ of AUM. Cobalt's Co-CEOs (Tyler Hoffman and Anthony Gonzalez) are experienced investors and operators. In just two and a half years, Cobalt has successfully acquired 23 partner companies and established itself as one of the leading platforms in a highly attractive and fragmented industry that is benefitting from substantial secular growth tailwinds.

Position Overview

Cobalt is building a modern, standardized operating platform across its security integration partner companies. The Senior Manager, Technology Implementation leads a implementation team that brings each partner company onto Cobalt's core business systems, from service and project operations to CRM and HR. This is a player-coach role: the Senior Manager leads a small team and stays hands-on in the work.

The role owns each rollout end to end: on-site discovery with the people who run the business, system design and configuration, user training, testing, go-live and adoption. It runs several rollouts in parallel, makes the key calls on how processes and data move over, and works with partner company leaders and vendors to keep scope, priorities and timelines on track. Success is measured by how well teams use the systems after launch, not only by whether they go live.

Qualifications

• Led multiple business system implementations (ERP, field service management, CRM or HRIS/payroll) end to end, from discovery through post-launch support.
• Delivered complex rollouts with several integrated systems, data migration and users across sales, operations and finance.
• Managed more than one implementation at a time on fast timelines.
• Hands-on configuration experience as a system builder or administrator.
• Owned systems after go-live and drove adoption and continuous improvement.
• Built and ran multi-site project plans with clear milestones and sign-offs.
• Led or coached team members while staying hands-on in the work.
• Experience in field services, systems integration or private equity-backed companies is a plus.

Personal Attributes

• Systems thinker who sees how operational decisions flow through to billing and financial results.
• Moves easily between detail and strategy, and between frontline teams and senior leaders.
• Structured problem solver who brings recommendations, not just issues.
• Takes full ownership of outcomes, including adoption after launch.
• Exacting about detail and data quality.
• Confident pushing back on leaders and vendors, with evidence.
• A calm, steady presence when change is hard.
• Clear communicator who develops the people around them.

Cobalt's Core Values Are

• Unwavering stewardship: We believe advancing founders' legacies is a privilege. We do right by our founders, teams, and customers in good times and in bad.
• Excellence in action: We hold ourselves accountable to the highest standards. We're bold in our pursuits, don't make excuses, and relentlessly empower each other to get the job done.
• Seek and tell the truth: We're honest with ourselves and others. We do what we say we'll do, say what needs to be said, and search for the right answer regardless of where it comes from.
• Love learning: We're always learning as individuals, as a team, and as a business. We show up humble, curious, and with the courage to change our minds.
• Enjoy the ride: We're fired up by our mission, love our team, and don't take either for granted. We show up authentically, assume best intent, and try not to take ourselves too seriously.