Customer Implementation Manager

A successful Implementation Manager will: (1) provide an incredible onboarding experience for clients (2) accelerate the sales cycle by specializing onboarding and training; (3) develop new efficiencies to shorten onboarding sales stage.

You will:

• Be the directly responsible individual for moving deals through to close for deals ranging from $100k through $5M+ needing onboarding assistance.
• Execute against the onboarding process and training curriculum to hold clients accountable to a go-live timeline.
• Solve problems on the fly -- be flexible.
• Track all interaction in Salesforce.

Your typical day will include:

• Remote work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization.
• Occasional onsite work, including training
• Data Entry: Configuring customer account, optimizing menu setup, and other data entry tasks involved in getting a client on-boarded.

Qualifications

You have:

• 1-2 years experience in a customer-facing role, preferably in Implementation, Support or Sales.
• BA/BS degree preferred (not mandatory)
• Infectiously positive attitude.
• Excellent time management, written & verbal communication skills.
• Proven ability to learn quickly as new products are released.
• Previous Project Management experience a plus.