- Location
- Toronto or virtual
- Workplace
- Remote
- Seniority
- Manager
- Experience
- 1+ years
- Education
- Master
- Source
- PCRecruiter
Description
A successful Implementation Manager will: (1) provide an incredible onboarding experience for clients (2) accelerate the sales cycle by specializing onboarding and training; (3) develop new efficiencies to shorten onboarding sales stage.
You will:
- Be the directly responsible individual for moving deals through to close for deals ranging from $100k through $5M+ needing onboarding assistance.
- Execute against the onboarding process and training curriculum to hold clients accountable to a go-live timeline.
- Solve problems on the fly -- be flexible.
- Track all interaction in Salesforce.
Your typical day will include:
- Remote work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization.
- Occasional onsite work, including training
- Data Entry: Configuring customer account, optimizing menu setup, and other data entry tasks involved in getting a client on-boarded.
Qualifications
You have:
- 1-2 years experience in a customer-facing role, preferably in Implementation, Support or Sales.
- BA/BS degree preferred (not mandatory)
- Infectiously positive attitude.
- Excellent time management, written & verbal communication skills.
- Proven ability to learn quickly as new products are released.
- Previous Project Management experience a plus.
Skills
SalesforceProject Management
