Technology Account Manager

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Who are we?

Computer Transition Services, Inc. (CTSI) has been dedicated to improving the lives and business success of our clients for over 39 years. We provide integrated solutions and professional services to meet technological and organizational needs, specializing in IT Solutions, Support, and Cybersecurity services across Texas and Eastern New Mexico.

At CTSI, we are seeking a Technology Account Manager (Strategy Analyst) (in other companies this person could hold the title of IT Strategy Consultant, Business Technology Analyst, or Technical Account Coordinator) to join our Technology Consulting team in Lubbock, Texas.

In this role, you will serve as a client-facing strategic advisor, conducting business reviews, presenting technology recommendations, and helping clients align IT investments with their business goals. You’ll gather and analyze data, generate reports, and lead discussions with clients and internal stakeholders. Additionally, you will create and maintain complex Excel spreadsheets and develop Power BI dashboards that provide meaningful business insights. Strong communication and presentation skills are essential for success in this role.

To be successful in this role, you should possess strong communication, analytical, and relationship-building skills, along with a proactive and strategic mindset. This is a highly client-facing position that requires confidence presenting information and building trusted relationships with business leaders. Experience in customer-facing roles, business consulting, or technology strategy is highly valued. Proficiency with Excel is required, and experience creating Power BI dashboards and visualizations is highly desired.

General Job Duties Include

• Schedule and conduct business reviews with clients, CTSI Technology Consultants, and Technical Account Managers

• Gather, analyze, and interpret data to support business reviews and strategic recommendations

• Generate reports, dashboards, and presentations that provide actionable business and technology insights

• Lead client-facing business reviews and present technology roadmaps aligned with client objectives

• Attend monthly business reviews for key clients, document meeting notes, and distribute follow-up summaries

• Serve as a strategic, proactive resource to help clients achieve their business and technology goals

• Design and improve value-driven reporting tools and processes

• Assist the Technology Consulting Group with client IT lifecycle management planning

• Create and maintain shared Excel spreadsheets used across the consulting team

• Develop and maintain Power BI dashboards to visualize key business and technology metrics

Preferred Skills & Qualifications

• High School Diploma required

• College experience preferred

• Pursuing or holding a degree in Technical Communications, Business, Information Technology, or a related field preferred

• Strong verbal and written communication skills

• Intermediate to advanced Microsoft Excel skills, including working with large datasets

• Experience creating reports, dashboards, or business presentations

• Power BI dashboard development and data visualization experience highly desired

• Ability to communicate technical concepts to non-technical audiences

• Strong organizational, analytical, and problem-solving skills

• General working knowledge of the computer and technology industry

Physical Requirements

• Ability to sit and work at a computer for extended periods

• Ability to communicate effectively in person, by phone, and through video conferencing

• Ability to occasionally lift and carry standard office equipment and materials

Compensation

The compensation is expected to start at $55,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.