Sales Manager

Department: Sales

Employment Type: Full Time

Location: Boston

Description

Key Responsibilities

•  Recruit, hire, train, and develop store associates. 
•  Create employee schedules and manage labor costs effectively. 
•  Provide coaching, performance feedback, and ongoing development opportunities. 
•  Foster a positive, productive, and inclusive work environment. 
•  Address employee concerns and resolve workplace issues professionally. 

•  Drive store sales and profitability by meeting or exceeding performance goals. 
•  Ensure excellent customer service standards are consistently maintained. 
•  Handle customer complaints and resolve issues promptly and professionally. 
•  Monitor sales trends and implement strategies to improve results. 
•  Promote company products, services, and special promotions. 

•  Oversee daily store operations, including opening and closing procedures. 
•  Ensure compliance with company policies, safety standards, and operational procedures. 
•  Maintain store appearance, cleanliness, and merchandising standards. 
•  Monitor and control store expenses and operational costs. 
•  Ensure cash handling and financial procedures are followed accurately. 

•  Manage inventory levels and coordinate stock replenishment. 
•  Conduct regular inventory counts and audits. 
•  Minimize inventory shrinkage through loss prevention practices. 
•  Ensure products are displayed according to company merchandising standards. 
•  Coordinate receipt and organization of incoming shipments. 

•  Ensure compliance with all local, state, and federal regulations. 
•  Maintain a safe environment for customers and employees. 
•  Investigate and report incidents, accidents, or security concerns. 
•  Implement loss prevention and risk management procedures.

Skills, Knowledge and Expertise

•  High school diploma or equivalent. 
•  3+ years of retail management or supervisory experience. 
•  Strong leadership and team-building skills. 
•  Excellent communication and interpersonal abilities. 
•  Proven ability to meet sales and operational goals. 
•  Proficiency with point-of-sale (POS) systems and basic computer applications. 
•  Ability to work flexible hours, including evenings, weekends, and holidays. 

•  Associate's or Bachelor's degree in Business Administration, Retail Management, or a related field. 
•  Experience with inventory management systems. 
•  Multi-unit retail experience is a plus. 

•  Leadership and employee development 
•  Customer service excellence 
•  Sales management 
•  Inventory control 
•  Problem-solving and decision-making 
•  Time management and organization 
•  Financial and business acumen 
•  Conflict resolution 
•  Attention to detail 

•  Ability to stand and walk for extended periods. 
•  Ability to lift and move merchandise up to 50 pounds. 
•  Ability to bend, stoop, reach, and climb as needed. 
•  Ability to work in a fast-paced retail environment.

Benefits