Sales Operations Specialist

Why Choose TD SYNNEX:

TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.

About the Role:

As Sales Operations Specialist, you will play a key role in supporting the sales process by ensuring the smooth and efficient handling of orders and customer inquiries. This position involves daily order booking, margin control, and the preparation of offers based on predefined criteria. The specialist monitors backlog reports, delivery blocks, and ETA requests, while also managing complaints in collaboration with European internal sales and after-sales teams.

Main Responsibilities:

• Responsible for the daily booking of orders as well as the efficient and professional processing of all internal and external inquiries in our ticket system

• Order processing and management

• Independent margin control

• Preparation of offers based on predefined specifications

• Monitoring and control of backlog reports, delivery blocks, ship and debit conditions and processing of ETA requests

• Processing of complaints in cooperation with the internal sales department and after-sales management

• Department specific administrative activities

• Close cooperation with the European internal sales department and team leaders

• Observe the workload in various mailboxes (RMT resolver groups) and discuss any necessary measures with the team leader

• Independent completion of assigned special tasks in regular coordination with the team leader

• Active participation in the continuous improvement of processes

Knowledge, Skills and Experience:

• 1+ year of experience in sales operations, order management, or a similar administrative support role.

• Solid understanding of order processing workflows, including booking, margin control, and backlog monitoring.

• Familiarity with CRM and ERP systems (e.g., SAP, Salesforce) and ticketing tools for handling internal and external inquiries.

• Basic knowledge of sales support processes, including quote preparation and complaint handling.

• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

• Excellent communication and interpersonal skills for effective collaboration with internal teams across Europe.

• Detail-oriented with a proactive approach to problem-solving and process improvement.

• Comfortable working with Microsoft Office tools, especially Excel and Outlook.

• Ability to work independently on assigned tasks and adapt to a fast-paced, team-oriented environment.

• Willingness to learn and grow within a structured sales operations framework.

What we offer:

• 📖 Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.

• 🌍 A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.

• 🏅 Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.

TD SYNNEX is committed to the full inclusion of all qualified individuals. As part of this commitment, Tech Data will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter

TD SYNNEX is an Equal Opportunity Employer- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At TD SYNNEX we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!