Patient Services Associate - BHSL- Women inpatient unit

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Closing Date:

09/29/2026

Type of Position:

Clinical Staff - Nursing

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

ICE | BHSL Womens PRI 5N IP C

Department's Website:

Summary of Job Duties:

The Patient Services Associate (PSA) in the Behavioral Health Service Line (BHSL) Women's Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.

Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Qualifications:

Minimum Qualifications:

• High School Diploma, GED, or formal education equivalent
• 1 year of work experience in the Health Care Field or in a service-oriented position
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Additional Information:

Job Requirements:

• Provide administrative and patient support services within a behavioral health setting.
• Greet patients, families, visitors, and members of the healthcare team in a professional and compassionate manner.
• Register patients and verify demographic, contact, insurance, and other required information.
• Schedule, reschedule, and confirm behavioral health appointments.
• Answer telephone calls, respond to patient inquiries, and direct calls to the appropriate clinical or administrative staff.
• Coordinate referrals, authorizations, medical records, and other documentation required for patient care.
• Maintain accurate patient information in the electronic medical record and scheduling systems.
• Assist with check-in and check-out processes and ensure required forms and documentation are completed.
• Collect and process payments or other financial information according to organizational procedures.
• Communicate with providers, nurses, therapists, social workers, insurance companies, and other departments to coordinate patient services.
• Maintain patient confidentiality and comply with HIPAA and behavioral health privacy requirements.
• Recognize and appropriately escalate urgent patient concerns or changes in behavior to clinical staff.
• Support a safe, respectful, and welcoming environment for patients experiencing emotional or behavioral health concerns.
• Assist with maintaining organized work areas, patient records, supplies, and front-desk operations.
• Process messages, work queues, referrals, and other administrative tasks in a timely manner.
• Perform other duties as needed.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Hearing, Standing, Walking

Frequent Physical Activity:

Manipulate items with fingers, including keyboarding, Sitting, Talking

Occasional Physical Activity:

Kneeling, Lifting, Pulling, Pushing

Benefits Eligible:

Yes