- Location
- Olney, MD
- Source
- Paylocity
Description
Description
Position Summary:
To ensure a quality dining experience by managing dining room staff is well trained, knowledgeable about all menus and that all dining room employees are providing a high degree of hospitality and service, in accordance with HRA standards. This position reports to the Director of Hospitality and may be required to supervise other staff positions.
Essential Functions:
- Design, plan, and implement standards, policies, and programs that positively impact the delivery of service to our residents
- Solicit resident and employee feedback with regard to customer service standards and programming
- Ensures smooth and timely opening of the dining room
- Inspects side work to ensure completion and closes dining room
- Ensures an adequate number of service employees each shift and ensures absences are covered as to not allow coverage holes
- Assists service staff during mealtime as needed
- Conducts required training sessions, weekly/monthly/quarterly
- Make recommendation as to the hiring, firing, advancement and or promotion of staff.
- Is knowledgeable of all menus and descriptions
- Provides supervision for special functions
- Performs Manager On Duty responsibilities when assigned
- The ability to work in a safe and alert manner
- The ability to take ownership for associate’s safety and the safety of the residents
- Must disclose any medication that might impair associate’s ability to perform the job safely or competently
Non-Essential Functions:
- Leads by example exhibiting the CORE Values through servant leadership
- Encourages teamwork and promotes company philosophy
- Attends required community meetings and participates Life Enrichment activities when able
- Completes all required courses in adherence with HRA University
- Is prompt and able to perform the required duties of the position on a regular, predictable basis
- Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
- All associates are responsible for maintaining a safe and secure environment for all community residents
Skills
Customer Service
