Administrative Coordinator

Responsible for oversight of health records and patient registration functions across the Health & Wellness integrated healthcare system.

Job Duties/Responsibilities:

Administration

• Responsible for managing patient registration functions through accurate data collection and verification of patient demographics, establishing eligibility, health insurance information and completion of entrance requirements (for students).

• General office duties include greeting visitors, answering phones, copying, faxing, data entry and scanning and taking payments.

• Must possess knowledge of existing and emerging requirements related to privacy and confidentiality of health information and patient care specifically as it relates to State and Federal law.

• Train registration staff who are cross trained in health records, checking in patients, accepting payments, making appointments and patient registration.

• Assign job tasks to Medical Assistants to prioritize the needs of patients, which requires coordination with the Health Resource Nurses during peak volume hours and the ability to quickly shift the workflow to meet changing needs.

• Develop new workflows for staff to encompass new or added job duties.

• Determine student eligibility and research biographical data to contact students.

• Set up and input the clinical schedule into the EHR.

• Monitor the schedule and made adjustments to clinical schedules per the clinic manager requests.

• Supervise the data entry of information into the EHR by registration staff and trouble shoot issues related to computer entry and compliance.

• Bring a clinical perspective to the registration area to accurately determine the needs of patients/visitors.

• Process release of information requests, send records to appropriate locations, entering disclosures and creating a charge/invoice.

• Maintain restricted areas by using the Visitor Log and issuing visitor passes for persons to access restricted areas.

Tracking

• Process prior authorization requests and requirements for all clinicians.

• Process referrals and follow-up on open or uncompleted referrals.

• Manage and track Lab ordering by clinicians to ensure orders are completed and resulted per policy.

• Visit tracking to maintain an up-to-date health record, ensuring all clinical notes are signed per policy.,

Compliance

• Manage entrance requirements for first year students.

• Responsible for monitoring immunization compliance to maintain information that will be used to assess the overall health risk to the campus community in the event of an epidemic.

• Assist with Academic Holds by entering data timely and accurately to ensure seamless entrance for students.

• Oversee the intake of immunization, religious exemption, physical and online health forms.

• Communicate immunization non-compliance to students and apply academic holds to student accounts after deadlines have not been met.

• Manage and submit Clery reports online to the police department as per a daily report.

Student Support

• Help students navigate the MyHealth&Wellness portal and troubleshoot extensively with students and parents by phone.

• Work with the Communication Information Specialist to update the Health Records and Registration web pages as needed.

• Send secure messages through the report writer to alert patients about flu clinics and public health messages as they emerge.

• Monitor the outcome of each mass communication and report results back to the requester.

Direct Patient Care

• Assist and/or cover for Health Resource Nurses and Medical Assistants as needed such as during semester, summer or J-term breaks.

• Assist with rooming of patients, vital signs, medication, and allergy reconciliation.

• Administer immunizations, allergy injections, and perform phlebotomy.

Requirements:

Minimum Qualifications:

• Associate’s degree in Business, Health Management, or related field and three to five years of related experience, including clinical experience/knowledge.

• Effective interpersonal and communication skills.

• Computer competency and knowledge of relevant systems.

• Experience in an ambulatory health care facility.

• Demonstrate organizational and leadership skills

• Must possess knowledge of existing and emerging requirements related to privacy and confidentiality of health information and patient care specifically as it relates to State and Federal law.

Applicant Instructions: 

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV

• Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$20.15 - $33.15

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham