Business Controls Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

• Provide analytical support in executing internal control discipline and operational excellence within Specialized Consumer Client Services (SCCS)
• Proactively review targeted topics or teams for the identification and areas of opportunity for ongoing risk mitigation within the business.  
• Analyze key metrics and risk drivers to gather and organize data to monitor and test the effectiveness of key controls and status of audit mitigation and action plans.
• Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.
• Acts as an ambassador of the risk culture.

Responsibilities:

• Understands end-to-end process SCCS processes
• Collaborates with process owners on reaction plans when metrics are performing out of specification
• Collaborates with process owners to design processes that are easy to follow, removes complexity
• Identify, research, and resolve risk for supported areas in SCCS, including managing, resolving, and working with partners to resolve audit issues
• Drives remediation efforts for Audit Issues, MRAs (Matters Requiring Attention) and Control Enhancements
• Ensures timely delivery of key milestones/action plans and on-time closure of Audit Issues, MRAs, and Control Enhancements
• Develops sustainable monitoring and control plans post-issue closure
• Communicating and liaising between front-line unit/line of business partners and assessment teams (Audit, Risk, Regulators)
• Other ad-hoc Business Controls functions, as required (e.g. researching and responding to audit inquiries and liaising between FLU/LOB partners and assessment teams (Risk and Audit)Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications

• Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience
• Leadership experience
• Project management experience
• Knowledge of SCCS internal policies and procedures

Desired Qualifications:

• Series 7, 66 and 9/10 a plus
• Previous management and/or audit experience preferred
• Business Controls, or Supervision, experience a plus

Additional skills needed

• Demonstrates leadership, leading through change and process improvements to deliver results
• Above average written communication and oral presentation skills, including documentation of findings and delivery of recommendations.
• Demonstrated ability to track and drive execution on priorities, including driving accountability across lines of business and peer group
• Strong Organizational skills and the ability to work on multiple projects, with flexibility to adjust to shifting priorities.
• Proficient with SCCS operating systems
• Strong analytical skills, with experience in data analytics and reporting
• Must be able to handle highly confidential information in a strictly professional manner.
• Strong attention to detail and accuracy
• Above average experience with Microsoft PowerPoint, Excel & SharePoint
• Utilizes Co-Pilot to enhance deliverables and processes
• Able to self-motivate and able to work independently

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.