Patient Access Rep, Marshall Medical Centers North, ER, Full time, 3rd Shift

Overview

A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues.  Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.

Primary Responsibilities:

• Verifying Demographic patient information including address, phone number, insurance
• Obtaining pre-certs and insurance authorizations for scheduled procedures
• Collection of co-pays, deductibles, and deposits
• Directing and escorting patients and visitors to designated locations
• Provides a resource for billing and payment inquires
• Oversees cashier responsibilities in posting payments and creating deposits facility specific
• Maintains accuracy through provided vendor service and department policy
• Complete all required annual competencies
• Adheres to Hospital procedure in regards to requirements for outpatient orders
• Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff

Qualifications

Education preferred: A high school diploma or GED.

Experience: Prior experience in the healthcare environment and/or customer service is preferred.  

Additional skills/abilities: A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills.  This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.