Specialist New Product Development

## Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Vodacom DRC welcomes applications from candidates without discrimination and embraces diversity and inclusion. We strongly encourage women, neurodivergent individuals, and people living with disabilities to apply. We firmly believe that every individual brings unique and invaluable qualities, and we are committed to fostering an inclusive, respectful, and supportive work environment where everyone can flourish.

## Role Purpose:

To coordinate, analyze, and support the end-to-end technical implementation of new products, services, enhancements, and Customer Value Management (CVM) campaigns by translating approved business requirements into successful system deployments, testing activities, and production releases across the organization's technology platforms and telecommunications ecosystem.

The role serves as the primary interface between Business and Technology teams to ensure that approved initiatives are technically assessed, properly tested, successfully deployed, and aligned with governance and operational standards.

## Key accountabilities:

Product & Service Delivery Management

• Lead the end-of-end delivery of products, services, tariffs, bundles, campaigns, and enhancements, ensuring alignment with business requirements, technical standards, timelines, and quality objectives.

Technical Assessment, Testing & Release Management

• Conduct Technical Impact Assessments (TIA), coordinate solution evaluations, testing (SIT/UAT), deployment, and release activities to ensure successful implementation, service readiness, and operational stability.

Stakeholder Management, Governance & Continuous Improvement

• Manage cross-functional stakeholder engagement, maintain project governance and documentation, provide delivery reporting, and drive process improvements to enhance efficiency and accelerate time-to-market.

3\. TECHNICAL KNOWLEDGE

Product Development & Delivery

• Product Development Lifecycle (PDLC)
• Software Development Lifecycle (SDLC)
• Agile & Waterfall Methodologies
• Business Analysis & Requirements Management
• Project, Risk, Change & Release Management
• Testing & Quality Assurance

Telecommunications Products & Services

• Mobile Voice, Data & SMS Services
• International & Roaming Services
• Enterprise & Fixed Services
• Customer Value Management (CVM)
• Value Added Services (VAS) & Content Services
• Digital Services & Digital Commerce
• Mobile Financial Services
• OTT & Subscription Services

Billing, Charging & Revenue Management

• Converged & Online Charging Systems (CCS/OCS)
• Tariff, Bundle & Product Catalogue Management
• Prepaid, Postpaid & Convergent Billing
• Revenue Assurance & Revenue Reconciliation
• Interconnect, Roaming & Wholesale Billing
• Settlement & Revenue Sharing Management

##

QUALIFICATIONS

• Bachelor’s Degree in Telecommunications, Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
• 5+ years’ experience in telecommunications product development, business analysis, system integration, or technology delivery.
• Strong knowledge of telecom products, billing & charging systems, digital platforms, and project delivery.
• Professional certifications such as PMP, CBAP, Agile/Scrum, PRINCE2, or ITIL are an added advantage.

TELECOMMUNICATIONS NETWORK KNOWLEDGE

Mobile & Fixed Network Technologies

• Mobile Core Networks (HLR/HSS, PCRF/PCF, GGSN/PGW, SGSN, IN, AAA)
• Radio Access Networks (2G, 3G, 4G, 5G)
• Fixed Access Networks (FTTH, FWA, Broadband Technologies, CPE)
• Network Coverage and Capacity Concepts

Network Service Delivery Platforms

• Service Provisioning Platforms
• Voice & Messaging Platforms (MSC, SMSC, USSD, MMS)
• Roaming Gateways and Interconnect Services
• Telecommunications Service Delivery Architecture

CORE SYSTEMS & PLATFORMS EXPERTISE

• CRM & Customer Engagement Platforms
• Billing, Charging & Revenue Assurance Systems
• USSD & VAS Platforms
• Digital Experience & Self-Care Applications
• Mobile Money Platforms
• API Gateway & System Integration Platforms
• Service Provisioning & Workflow Systems

JOB RELATED SKILLS

• Business Analysis
• Requirements Gathering
• Stakeholder Management
• Project Coordination
• Product Delivery Management
• Risk & Change Management
• Testing & UAT Management
• Communication & Presentation Skills
• Analytical & Problem-Solving Skills
• Planning & Organizing

## Core competencies:

Technical Competencies

• Telecommunications Product Delivery
• System Integration & APIs
• Cloud & Digital Platforms
• Billing, Charging & Revenue Assurance
• Testing & Quality Assurance
• Software Engineering Fundamentals
• Security Awareness

Behavioral Competencies

• Customer Focus
• Collaboration & Stakeholder Management
• Accountability & Ownership
• Results Orientation
• Innovation & Continuous Improvement
• Decision Making & Problem Solving
• Learning Agility & Adaptability
• Professional Integrity
• Ability to work independently

## Key performance indicators;

• Percentage of products/services delivered on time.
• Number of successful product and service deployments.
• UAT success rate.
• Post-deployment defect rate.
• Adherence to project timelines.
• Compliance with governance and change management processes.
• Stakeholder satisfaction score.
• Accuracy and quality of TIAs and implementation documentation.
• Time-to-market improvement.
• Resolution of implementation issues within agreed SLAs.
• Number of successful CVM campaigns delivered.
• Deployment success rate across supported platforms

Role title: Specialist New Product Development

Band/TW: Senior Specialist-TW9

Reports to: New Product Manager

Department: Technology

Location: Kinshasa

Together we can.