Lead Infrastructure Engineer - Workstation Patching Engineer

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Patch Management – Workstation Patching Engineer

Value Proposition

As a Patch Engineer, this role is integral to leading enterprise-wide patch management, vulnerability remediation, and compliance initiatives. The position leverages advanced expertise in BigFix, MECM and vulnerability scanning tools like Qualys to secure enterprise systems. The patch engineer will play a technical role along with mentoring teams for technical issues and help automate patching processes for improved efficiency and robust compliance.

Job Details

Position Title: Lead Infrastructure Engineer

Career Level: P3

Job Category : Manager

Role Type: Hybrid

Job Location: Bangalore

About the Team:

First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

The patch management team is a cross-functional group focused on maintaining, optimizing, and securing enterprise endpoints. The team collaborates with IT security, infrastructure, and operations teams, working under critical deadlines to ensure uptime and compliance. Members contribute to a culture of continuous improvement, knowledge sharing, and operational excellence

Impact

This Patch Engineer position is essential for enforcing security standards, ensuring compliance, and protecting the organization from threats. The role is pivotal in setting up automation and best practices in patching, participating in vulnerability remediation, and providing direction and mentorship to junior associates

Key Deliverables

• Advanced Patch Management: Plan, implement, and manage the deployment of operating system patches, updates, including third party software updates across Windows 10, 11 workstation environments using tools like MECM/MEMCM / BigFix, and PowerShell scripts. 
• Complex Troubleshooting: Investigate and resolve advanced system and patching issues that L1/L2 members escalate, ensuring developing/providing solution and stability. 
• Workstation Administration: Manage and maintain Windows workstation environments, including patch management and vulnerability remediation. 
• Security & Compliance: Ensure systems meet security standards, manage security policies, and maintain OS-level security compliance. 
• Automation: Develop and implement automation for routine administrative and patching tasks, often using PowerShell. 
• Patch Compliance and Optimization: Proactively monitor system patch health, performance, and availability, and implement enhancements to optimize resource allocation. 
• Documentation & Reporting: Create and maintain comprehensive documentation for patching procedures, troubleshooting steps, and generate performance reports. 
• Collaboration & Mentorship: Working closely with various internal teams and OEM vendor to align with enterprise standards and address security threats and mentor junior members. 
• Reporting: Prepare / report patch compliance reports /metrics as needed.
• Process/Standards: Adhere strictly to ITIL change, incident, and problem management for patch-related activities

Skills and Qualification

·       Must have

• 8+ years of deep exposure in workstation patch management, vulnerability remediation, and compliance using various tools (BigFix, PowerShell scripting and Qualys).
• Strong knowledge of Windows 11 Operating Systems along with patch deployment and troubleshooting skills – Able to understand issues from log files.
• Advanced knowledge of BigFix architecture, deployment, and reporting.
• Strong knowledge over BigFix Baseline for patch deployments of workstation patches.
• Able to serve as the highest escalation point for complex issues that L1 and L2 support teams cannot resolve
• Strong understanding of third-party software updates (include Java) along with third party patching tools like PMPC, Ivanti etc.
• Strong proficiency in PowerShell for automation and system management; Should be able to create, modify, update complex scripts to build solutions.
• Excellent troubleshooting and problem-solving skills to address complex technical issues.
• Understanding and exposure to vulnerability management tools (Qualys).
• In-depth understanding of patching best practices, compliance, and IT security standards.
• Identify, understand and collaborate with OEM/Vendors to resolve patch related issues
• Familiarity with ITIL frameworks and best practices

·       Good to have

• Understanding of software package creation and deployments.

• Understanding and exposure to vulnerability management tools (Qualys)

• In-depth understanding of patching best practices, compliance, and IT security standards

• Identify, understand, and collaborate with OEM/Vendors to resolve patch related issues

• Experience working with Microsoft Endpoint Manager Configuration Manager (MEMCM) for device management and patching

• Familiarity with ITIL frameworks and best practices

·       Soft Skills:

• Excellent written and verbal communication along with strong documentation skills, including the ability to communicate complex technical concepts to non-technical stakeholders.

• Ability to work independently and as part of a team in a fast-paced environment.

• Self-motivated, with a "can-do" attitude and comfort working with ambiguity.

• Strong customer service skills and a customer-focused mindset. 

Preferred Qualifications:

• Experience working in the banking or financial services industry is a plus.
• Familiarity with Agile and Waterfall project management methodologies.
• Knowledge of network topology and security principles.
• Experience with enterprise applications specific to the banking industry.
• Knowledge of collaboration tools like Jira, or Confluence.

Relationships & Collaboration

• Ensure great Partnership with IT counterparts (India as well as US associates).
• Be available for team connects if any.
• Flexible to adjust work scheduled including evening, weekend, as per Org need.
• Collaborate with Business wherever necessary.

Shift Support: 5:30 PM – 2:30 AM (IST)

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.