Sales Operations Manager - Home Entertainment

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Sales Operations Manager is a people manager role, managing 4 team members that support the Retail Sales organization. This role is the focal and control point for all sales reporting and analytics within either the National or Regional Sales Offices. Responsibilities include, but are not limited to, Sales Budgeting, Financial Forecasting, Reporting on Key Performance Indicators, Program Management, Accrual reconciliations, P&L Analysis, etc. This position works closely with Sales, Product Marketing, Supply Chain and Finance, to advance corporate objectives as well as our Customers.

Role and Responsibilities

Role and Responsibilities

• Lead the annual Management Plan development process in partnership with Sales and Product Marketing to establish monthly retailer and category level revenue targets.

• Collaborate cross-functionally with Sales and Product Marketing to define yearly Marketing Development Funding programs.

• Develop and continuously refine financial forecasting methodologies to accurately reflect monthly revenue opportunities. Build consensus with Account teams, Product Marketing and Supply Chain to align on single source of truth.

• Support Quarterly Sales budgeting process across all retail channels. Partner with Management by Objectives team to assign individualized Scorecards and audit results across core metrics in a quarterly cadence.

• Reconcile monthly accruals to ensure accuracy and partner with cross functionally to close any gaps.

• Lead and facilitate buying group program related reporting and payment calculations as a subject matter expert and liaison to the sales organization. Partner with product marketing to ensure funding accruals and facilitate payment to customers.

• Manage weekly/monthly revenue dashboard to executive team to provide visibility into sales performance across all regions and product categories.

• Standardize, create, manage and provide weekly reports and analysis of the business results to Sales, Product Marketing and Supply Chain teams, as well as our customers.

• Continuously develop and deploy tools (Tableau or AI based) and processes that support the achievement of corporate objectives.

• Anticipate future business requirements; perpetually measure the pulse of the organization and their department objectives to ensure cohesion of strategic priorities.

• Ensure stakeholders receive information necessary to perform and continuously improve revenue and profitability.

• Produce and distribute suggested retail pricing to custom install channel accounts (4,000+ customers) through collaboration with product marketing and sales organization.

• Support the executive team in developing and coordinating internal and external presentation materials.

• Serve as expert resource on internal processes and procedures and ensure compliance in sales activities.

• Direct and develop team members to promote individual growth and value creation for Samsung.

Skills and Qualifications

Minimum Qualifications:

• Bachelor's Degree with 5+ years of directly related experience is required.  Prior operational experience in technology sales, business development and/or OEMs and Carrier sales.

• Must have strong analytical and problem-solving skills with ability to schedule, prioritize and communicate actions and results as needed.

• Possess the ability to effectively leverage and interact with various teams throughout the organization

• Diplomatic approach to solving complex problems

• Advanced Proficiency of Microsoft Excel and proficient in Access, Word, Power Point and Outlook.

• Advanced Proficiency in business systems (Tableau, SAP, Alteryx)

• Excellent written and oral communication skills; Experience developing presentations, and communicating with internal as well as the customer’s executive management team is a necessity.

• Must be able to work well under the pressure of timelines, and demonstrate a sense of urgency when driving for results.

• Strong Team-work, able to effectively participate and motivate others working within a team environment.   Also have the ability to take the initiative to get a project done, independently as needed.

• Prior experience with consumer electronic products and existing relationships with key account preferred.

• Track record of people management skills; career path planning and delivering maximum output

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.