IT Customer Service Representative

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Snowflake Data Warehouse
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
In the role of an IT Customer Service Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This includes actively managing incidents, investigating issues, and coordinating efforts to restore services promptly during outages. The role requires continuous monitoring and collaboration with various teams to ensure minimal disruption and maintain service quality throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate communication between stakeholders to ensure timely resolution of IT service disruptions.
- Monitor system performance and proactively identify potential risks to prevent outages.
- Support junior team members by providing guidance and sharing knowledge to enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Snowflake Data Warehouse.
- Experience in managing data storage, retrieval, and optimization within cloud-based data warehouse environments.
- Strong analytical skills to troubleshoot and resolve complex data-related issues.
- Ability to work with cross-functional teams to implement data solutions and improve system performance.
- Familiarity with data security and compliance standards relevant to data warehousing.
- Effective communication skills to document processes and interact with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 8 years of experience in Snowflake Data Warehouse.
- This position is based at our PDC2C - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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