Customer Success Manager

About AteraAtera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.Atera’s all-in-one AI-powered IT platform is revolutionizing the IT industry. By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps over 13,0000 companies achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes, faster.We are looking for a Strategic Customer Success Manager to join our growing New York site!Our Customer Success Managers are the face of Atera to our clients. Your goal is to learn as much as possible about our customers’ needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to Atera’s largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers’ technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.ResponsibilitiesCommercial responsibility for renewing and expanding your book of businessServe as the primary point of contact between clients and the Atera teamBuild and maintain strong relationships with clientsConduct ongoing quarterly Business ReviewsLead value-driven conversations with your customersServe as a technical authority for customers queries on the Atera Platform.Analyze key account statistics and performance metrics to identify pain pointsEducate clients on how to best use Atera’s platform aka “best practices”Proactively identify (growth) opportunities and optimization points for Atera’s clientsOrganically grow your portfolio of clients by delivering additional solutions and tools based on business needsDemonstrate continuous value of Atera’s solutions by keeping high retention ratesLead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience