- Location
- Lexington, MA (Hybrid)
- Workplace
- Hybrid
- Department
- IT
- Education
- Bachelor
Description
At Keros, our mission is to deliver significant clinical benefit to a wide range of patients with disorders that are linked to dysfunctional signaling of the transforming growth factor-beta (TGF-ß) family of proteins. With a focus on developing differentiated product candidates that are designed to alter TGF-β signaling, we aim to target the pathways critical for the growth, repair and maintenance of blood cells and a number of tissues, including bone, skeletal muscle, adipose and heart tissue. We believe our product candidates have the potential to unlock the full therapeutic benefits of modulating the TGF-β superfamily and provide disease-modifying benefit to patients.
Job Summary
Keros Therapeutics is seeking a motivated and technically curious IT Operations Co-op to join our Information Technology team. This position provides an exceptional opportunity for a 3rd or 4th year college student to gain hands-on experience supporting enterprise technology operations within a fast-paced biotechnology environment.
The co-op will work alongside experienced IT professionals to support end-user technology, device management, cybersecurity initiatives, cloud platforms, collaboration tools, and day-to-day IT operations. The student will develop practical skills in enterprise IT while contributing to projects that directly support research, clinical, and corporate business functions.
This role is ideal for students interested in Infrastructure & Operations, Cybersecurity, Cloud Technologies, Desktop Engineering, Systems Administration, or IT Service Management. Responsibilities align with the operational support functions utilized within Keros IT, including endpoint support, user onboarding, documentation, training, and operational improvement initiatives.
Primary Responsibilities
- Provide front-line technical support for employees experiencing hardware, software, and connectivity issues.
- Assist with laptop deployment, configuration, imaging, and troubleshooting.
- Support user onboarding, offboarding, and account provisioning activities.
- Respond to service requests and incidents while maintaining excellent customer service.
Core Competencies (Required Skills)
Customer Service Focus
- Demonstrates professionalism, patience, and responsiveness when assisting users.
Problem Solving
- Uses analytical thinking to troubleshoot technical issues and identify solutions.
Learning Agility
- Eager to learn new technologies, tools, and business processes.
Teamwork & Collaboration
- Works effectively with IT team members and business stakeholders.
Communication Skills
- Clearly communicates technical concepts to both technical and non-technical audiences.
Attention to Detail
- Maintains accuracy in documentation, asset management, and support activities.
Accountability
- Takes ownership of assigned tasks and follows through on commitments.
Preferred Skills
- Microsoft Windows 11 administration and troubleshooting
- Microsoft 365 applications and services
- Microsoft Teams and SharePoint
- Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
- Active Directory or Microsoft Entra ID fundamentals
- Cybersecurity concepts and best practices
- PowerShell scripting or automation experience
- Familiarity with Microsoft Azure cloud services
- Experience with ticketing systems or service desk operations
- Knowledge of computer hardware and operating systems
Education Requirements
- Currently enrolled in a Bachelor's degree program in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering or a related technical discipline.
- Entering Junior or Senior year (3rd or 4th year student) at an accredited college or university.
- Eligible to participate in an approved co-op or internship program through their academic institution.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, and other relevant factors.
Our Diversity, Equity & Inclusion Mission Statement: Keros is an inclusive company. We believe that diversity drives innovation. We continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. As such, Keros takes a holistic approach in mentoring, coaching, and developing all of our Keros team members.
Keros Therapeutics is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Recruitment & Staffing Agencies:
Keros Therapeutics does not accept unsolicited resumes from any source other than the candidate directly. Any unsolicited submission by an agency to Keros is prohibited. Any resume submitted by an agency without a signed contract or expressed consent by a member of the Keros Therapeutics Human Resources Department, will be considered property of Keros Therapeutics, and no fee shall be owed with respect thereto.