Partner Success Specialist

Description

Safe Life is one of the fastest-growing providers of AEDs and life-saving readiness programs, united by a clear mission: helping communities Prevent Heartbreak. We deliver more than products - we provide end-to-end programs that combine equipment, training, and compliance support to keep organizations rescue ready.

Safe Life US company is seeking a strategic, detail oriented and reliable Partner Success Specialist to join our growing team! This is a unique moment to join us. We’re scaling rapidly, investing in our people, and building a high-performing team focused on real impact. If you’re looking for work that challenges you and truly matters, you’ll find it here.

The Partner Success team is the key connection between our reseller partners and internal teams, making sure orders, questions, requests, and issues are handled accurately, efficiently, and professionally. This fast-paced role requires strong communication skills, attention to detail, personal accountability, adaptability, and the ability to manage a high volume of work while maintaining excellent partner experience. The ideal candidate takes ownership of their work, enjoys solving problems, communicates confidently with both partners and coworkers, and is comfortable working independently within established processes. Because Safe Life continues to grow and evolve, adaptability is essential: processes, systems, and priorities may change, and successful team members adjust quickly while continuing to provide consistent service to our partners.

Key Responsibilities

Partner Communication & Order Support

• Serve as a primary point of contact for reseller partners, monitoring a shared team inbox and responding to inquiries within established service expectations.
• Process reseller orders accurately and efficiently, including reviewing purchase orders, confirming pricing and product information, and resolving discrepancies.
• Assist partners with product information, pricing, availability, order status, shipping, returns, and other account-related needs.

Ownership & Problem Solving

• Own assigned work from initial receipt through resolution, including follow-up with partners and internal teams.
• Prioritize workload based on urgency, established processes, and business needs.
• Research questions independently using available resources and documentation, escalating clearly and promptly when an issue requires it.

Collaboration & Documentation

• Partner with internal departments (Finance, Warehouse, Sales, Customer Service, Marketing, and others) to resolve partner needs and ensure seamless experience.
• Maintain accurate records and documentation within company systems and communicate policies and operational changes to partners clearly and consistently.
• Build strong reseller relationships while representing Safe Life professionally and contribute to team coverage during high-volume periods or teammate absences.
• Participate in training, coaching, and team meetings, and support additional Partner Success initiatives and projects as assigned.

Requirements

Required Skills & Experience

• 1+ years of experience in customer-facing, order support, account support, or customer success role.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong typing and data-entry proficiency, with accuracy and attention to verification when entering and reviewing information. 
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail, particularly when working with orders, pricing, product information, and partner requests.
• Demonstrated ownership and accountability, with sound judgment on when to resolve independently versus escalate.
• Comfortable following established processes while adapting positively as they evolve.
• Professional, solutions-oriented communication style, including in challenging partner situations.
• Collaborative mindset, open to feedback and coaching, and willing to support teammates cross-functionally.
• Comfortable learning and working across multiple systems and platforms.

Nice to Have

• Experience supporting B2B customers, dealers, distributors, or reseller partners.
• Experience working with ERP, CRM, order-management, or shared-inbox systems. 
• Experience in medical devices, healthcare, safety, distribution, or related industries.

Physical Requirements

• Ability to work in a remote environment, including extended periods of sitting and computer use.
• Ability to communicate effectively via phone, video, email, and teams.