- Location
- Moka
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Closing date
- Today
- Source
- CareersPage
Description
Main Purpose of the Role
- To provide technical support of all IT systems to end users
- To ensure all calls for support are dealt with promptly and appropriately
- Maintain existing Hardware and Software to agreed standards
Key Responsibilities
- To log support calls and document their outcome to facilitate the resolution of common queries;
- To pro-actively provide information to users on the progress of outstanding support calls;
- To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment;
- Perform equipment repairs as necessary;
- To install and configure operating systems and software to agreed standards;
- To maintain all existing PCs and peripherals to agreed standards, by performing upgrades, new installations and carrying out routine procedures
- Troubleshooting IT related problems in a network based environment, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- To assist in compilation and maintenance of an accurate inventory of hardware and software
- Assists in IT projects and initiatives, leading to the continuous improvement of the IT provisions for the office such as recommendation of software acquisitions, application upgrades/rollout and network upgrades;
- To provide training to end users
- Maintain awareness of technology trends and current event in information technology (e.g. security alerts)
- To provide at all times a professional, courteous and timely response to individual users
- Perform any other cognate duties
Education & Skills
- Minimum HSC & at least 1 year working experience
- A Certificate/ Diploma in Information Technology
- Technical knowledge in MS Office 2010, Win 7
- A+, MCP & MS Access is a plus
- Analytical and problem solving skills
- Ability to work under pressure at times
- Be prepared to work outside normal working hours whenever required
- Self-motivated, willingness to learn and committed team player
- Fluent in English and French (both oral and written)
